My purchase was billed but didn’t give me what I purchased on my account

Discus and support My purchase was billed but didn’t give me what I purchased on my account in XBoX on Mobile to solve the problem; Recently while I was logged into my Xbox account on my ipad, i made a 20 dollar purchase of some coins in Minecraft, and at the time it did go through,... Discussion in 'XBoX on Mobile' started by chicken:nugget, Dec 25, 2019.

  1. My purchase was billed but didn’t give me what I purchased on my account


    Recently while I was logged into my Xbox account on my ipad, i made a 20 dollar purchase of some coins in Minecraft, and at the time it did go through, but there was difficulty with the purchase switching to my device, not my account. The next morning, all
    purchases had been lost, and I checked my email and there was a bill confirming the purchase. I have tried updating my iPad, logging in and out, and turning my system on and off, but was wary not to delete the app with the device glitch. Please help me. I
    also checked billing Xbox account but it didn’t show anything at all.

    TDLR ; Made a confirmed purchase on an account, it sort of worked for a night, then the next morning it vanished, but still billed me.

    :)
     
    chicken:nugget, Dec 25, 2019
    #1
  2. NaZoooom Win User

    My purchase was billed but didn’t give me what I purchased on my account

    Hi chicken : nugget,

    You may want to get in touch with Xbox Support via https://beta.support.xbox.com/contact-us

    They should be able to look into your account and see whats going on as this is potentially a billing issue.
  3. T3chnlgydude Win User

    PUBG not giving me my purchase

    This should be the right way to do it yes. Confirmed it with my PUBG crazy friend :)
  4. M0T0F1R3 Win User

    PUBG not giving me my purchase

    You are the man!!! Thank you for the advice, it worked.
  5. TheOnlyScam Win User

    PUBG not giving me my purchase

    hi have you checked your inventory section for the ticket on PUBG as you must activate the ticket for it to work no idea why PUBG done it that way but you have to activate the season ticket.
  6. M0T0F1R3 Win User

    PUBG not giving me my purchase

    I’ve also uninstalled and reinstalled the game and restarted my console. No success doing that either.
Thema:

My purchase was billed but didn’t give me what I purchased on my account

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