My refund of the game pass canceled my xbox live gold subscribtion

Discus and support My refund of the game pass canceled my xbox live gold subscribtion in XBoX on Consoles to solve the problem; A few days ago, I bought the game pass ultimate because I saw that the first 2 months were only 2$. When I saw that I got charged the standard price, I... Discussion in 'XBoX on Consoles' started by FlyJonat, Sep 11, 2019.

  1. FlyJonat
    FlyJonat Guest

    My refund of the game pass canceled my xbox live gold subscribtion


    A few days ago, I bought the game pass ultimate because I saw that the first 2 months were only 2$. When I saw that I got charged the standard price, I asked for a refund because I didn't get the discount. I got my refund.

    The problem now is that my refund of the game pass ultimate canceled not only the game pass but also my xbox live gold subscribtion. It was still good until January. How do I get my xbox live gold subscribtion back?

    :)
     
    FlyJonat, Sep 11, 2019
    #1
  2. denis97g Win User

    My refund of the game pass canceled my xbox live gold subscribtion

    Youu'll have to resubscribe. when you subscribe to ultimate everything merges into one subscription and if you cancel it you lose everything.
  3. XBF Erick C Win User

    My refund of the game pass canceled my xbox live gold subscribtion

    Hey there FlyJonat,

    When you update to the Game Pass any time you had on active Gold or Game Pass subscription would be cancelled and any remaining time would be converted to time for the Ultimate subscription.

    What happens to my Xbox Live Gold or Xbox Game Pass memberships once i upgrade to Xbox Game Pass Ultimate?

    A purchase of Game Pass Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass memberships to Xbox Game Pass Ultimate.

    So it seems that when you cancelled your Ultimate subscription this cancelled all the time that had been added to it. I would advise that you
    Contact Xbox Support so that they may take a look at your account and provide further assistance.

    I hope this helps.
  4. Smwutches Win User

    My refund of the game pass canceled my xbox live gold subscribtion

    When you upgrade to ultimate it converts any remaining gold or game pass you already have on your account. So your gold was technically cancelled when you bought the promotion and it was converted. So by obtaining a refund that cancels your Ultimate subscription
    which includes gold. You can try contacting support to see if there anything they can do, but typically you would have to buy a new subscription. http://support.xbox.com/contact-us
  5. GrzegorzPerz Win User

    Xbox game pass subscription

    I don't have informations about paying for my subscribtion but on Microsoft store i have information about outstanding pay. I bought xbox game pass and i think that i cancel my subscribtion but im not sure
  6. Njal the Blue Win User

    Refound game pass

    Did you subscribe to Game Pass Ultimate? If you did, cancellation and a refund will negate your Xbox Live Gold that was transferred to Ultimate.
Thema:

My refund of the game pass canceled my xbox live gold subscribtion

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