My series x keeps disconnecting my controller and external storage device

Discus and support My series x keeps disconnecting my controller and external storage device in XBoX on Consoles to solve the problem; My series x is constantly disconnecting my external hard drive kicking me out of any game I am playing which is very frustrating. My Xbox one and one x... Discussion in 'XBoX on Consoles' started by JackOlyphant, Nov 21, 2021.

  1. JackOlyphant
    JackOlyphant Guest

    My series x keeps disconnecting my controller and external storage device


    My series x is constantly disconnecting my external hard drive kicking me out of any game I am playing which is very frustrating. My Xbox one and one x never had this issue with my device so I'm confused as to why it is doing this. My series x is also disconnecting from my controller very frequently.

    :)
     
    JackOlyphant, Nov 21, 2021
    #1
  2. Francia J. Win User

    My series x keeps disconnecting my controller and external storage device

    In this case, resetting the console and removing everything will be the last resort and if that didn’t work getting the console repaired will be the best option.

    To do so, simply sign in to https://account.microsoft.com/devices.
  3. Francia J. Win User

    My series x keeps disconnecting my controller and external storage device

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Please perform a powercycle on your console as this usually fixes this issue.

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    If the issue persists please perform a factory reset on your console keeping your games and apps to delete any corrupted system data.

    Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    Press the Xbox button to open the guide.

    Select Profile & system > Settings > System > Console info.

    Select Reset console.

    Reset and keep my games & apps.
  4. JackOlyphant Win User

    My series x keeps disconnecting my controller and external storage device

    This did not resolve the issue as it immediately happened again after the factory reset
  5. Smwutches Win User

    Storage Options

    You can use an external storage device for backwards compatible content and to store Series X games, but the Series X games will only run off the internal drive or the expansion card.
  6. WPAK Win User

    Xbox one games crashing upon launch

    Hi there,

    just to be sure, are the games installed on the internal storage device or an external storage device?

    If they are installed on an external storage device, please try and see what happens if the game is installed on the internal storage device and the external storage device is disconnected.
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My series x keeps disconnecting my controller and external storage device

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