My Tenure is wrong

Discus and support My Tenure is wrong in XBoX on Consoles to solve the problem; Hello, My tenure on my Xbox One is showing up as 9 years, but I have been a paying Xbox Live Gold member since day 1, all the way back in 2002 with... Discussion in 'XBoX on Consoles' started by Treefart, Jun 10, 2014.

  1. Treefart
    Treefart Guest

    My Tenure is wrong


    Hello,

    My tenure on my Xbox One is showing up as 9 years, but I have been a paying Xbox Live Gold member since day 1, all the way back in 2002 with the launch of Unreal Championship. I have had the account continuously throughout that time frame, with no gaps in
    service. My gamertag is . I also received the 10 year member gamer pic a couple years ago which I have attached to my account, so I think there must be some sort of error.

    Thanks

    Mike Eckert

    :)
     
    Treefart, Jun 10, 2014
    #1
  2. My Tenure is wrong

    Hi are you aware of the new recalculation, the sticky ironman posted has it in there, but in short, the tenure is now calculated by full year gold membership only, silver membership no longer counts. So for example in my case I have been a member for 10
    years have paid for 4 years worth of gold. However I have not yet finished my 4th year of gold subscription, so my tenure correctly shows 3 years.
     
    matt1912-96D1F147-4A2D-4DBE-A227-607A2F344AF8, Jun 10, 2014
    #2
  3. Maestro3
    Maestro3 Guest
    My Tenure is wrong

    Hey there FBI! Microsoft still looking into this! You tried all the steps in the

    Stickie
    ? Do you happen to remember when you first saw the lower tenure?
     
    Maestro3, Jun 10, 2014
    #3
  4. My Tenure is wrong

    The tenure counter on Xbox Live appears to have some issues affecting random users, it's something that's being looked into by Xbox Support (see here: forums.xbox.com/.../441105.aspx). Follow that link, there's a handful of troubleshooting steps you can
    try to see if it'll revert to your correct tenure.



    Remember Tenure increases every time a full 12 months of Xbox Live Gold time have elapsed on the account. Also, being Silver will not cancel the Gold time acquired, but tenure will not increase until Gold time has been added
    again.

    if you haven't yet, please try the following steps:

    • Delete your PROFILE ONLY from your console
    • Power down your Xbox one console
    • Give your console a little breather! Wait 30 or so minutes and power your console back on.
    • Re-download your profile
     
    PR1NCE DARKNESS, Jun 11, 2014
    #4
  5. The Avatar-FF05188D- Win User

    Xbox Live Tenure

    That did happen to me in the past, but in those cases no tenure showed at all for a while. Now my tenure does show, but it is wrong, and it's been wrong for over a month now.
  6. PR1NCE DARKNESS Win User

    My Tenure is wrong

    The tenure counter on Xbox Live appears to have some issues affecting random users, it's something that's being looked into by Xbox Support (see here: forums.xbox.com/.../441105.aspx). Follow that link, there's a handful of troubleshooting steps you can
    try to see if it'll revert to your correct tenure.



    Remember Tenure increases every time a full 12 months of Xbox Live Gold time have elapsed on the account. Also, being Silver will not cancel the Gold time acquired, but tenure will not increase until Gold time has been added
    again.

    if you haven't yet, please try the following steps:

    • Delete your PROFILE ONLY from your console
    • Power down your Xbox one console
    • Give your console a little breather! Wait 30 or so minutes and power your console back on.
    • Re-download your profile
  7. FBI-5DCA47D9-E9B9-4F Win User

    My Tenure is wrong

    IronmanX3, yes I have tried all the steps posted by
    Miss Kleo
    It did not work. And I have had Gold since before it was Gold, when it was just Xbox Live. I can't remember when, but I believe I have been a member since December 2002. (You'd think I'd have contacts being a member this long...or a least
    someone up there would care!)
  8. adamj004 Win User

    My tenure is wrong

    Ah right I understand now didn't know the periods when I was silver didn't count. Thanks for the replies.
  9. MattMG Win User

    My Tenure is wrong

    Matt, that likely doesn't pertain to him if he's on ten years of tenure. Heck, I've been on XBL non-stop since it was made available back on the original XBox, and my tenure is still broken and has not been resolved, and I've been waiting months for support
    to fix this error.

    Plus, there wasn't Gold/Silver on the original XBox--there was *just* XBox Live. Those accounts *transferred* into Gold, and should be part of tenure, but they're not showing up for a lot of people still.

    In short, this is still broken and defective for folks, no matter how many sticky posts are put up.
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My Tenure is wrong

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