My VIP Vault

Discus and support My VIP Vault in XBoX Rewards to solve the problem; Over a week ago I redeemed two 5,000 Reward Credits. I haven't received an email regarding this yet. I did today redeem two $5 Visa Prepaid Reward... Discussion in 'XBoX Rewards' started by Eleluku, May 17, 2018.

  1. Eleluku
    Eleluku Guest

    My VIP Vault


    Over a week ago I redeemed two 5,000 Reward Credits. I haven't received an email regarding this yet. I did today redeem two $5 Visa Prepaid Reward Cards and received emails immediately afterwards. Are the two 5,000 Reward Credits that I redeemed still pending? Please
    advise.

    :)
     
    Eleluku, May 17, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    My VIP Vault

    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.
     
    XBLRewards8, May 17, 2018
    #2
  3. Smwutches
    Smwutches Guest
    My VIP Vault

    The credits should show as pending on the MyRewards section of the Rewards site. If you redeemed them before June 1, they would be scheduled to deposit around the 15th. If you redeemed them after the 1st, they would be scheduled to deposit at the end of
    the month.
     
    Smwutches, May 17, 2018
    #3
  4. Smwutches
    Smwutches Guest

    My VIP Vault

    When you redeem credits you don't receive an email. The credits would show as pending about 96 hours after you redeemed them (so they should show on the MyRewards section of the site). They would be scheduled to deposit at the end of the month.
     
    Smwutches, May 17, 2018
    #4
  5. Eleluku
    Eleluku Guest
    Thank you for the clarification.
     
    Eleluku, May 17, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Eleluku Win User

    My VIP Vault

    When you redeem credits you don't receive an email. The credits would show as pending about 96 hours after you redeemed them (so they should show on the MyRewards section of the site). They would be scheduled to deposit at the end of the month.
    Thank you for the clarification.
  8. Smwutches Win User

    My VIP Vault

    When you redeem credits you don't receive an email. The credits would show as pending about 96 hours after you redeemed them (so they should show on the MyRewards section of the site). They would be scheduled to deposit at the end of the month.
  9. XBLRewards8 Win User

    My VIP Vault

    Hello,

    From the previously available FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.


    You can review when your Credits were pending, as well as when you had 5000 pending, on the MyStatement on the MyRewards page.
  10. Smwutches Win User

    My VIP Vault

    The credits should show as pending on the MyRewards section of the Rewards site. If you redeemed them before June 1, they would be scheduled to deposit around the 15th. If you redeemed them after the 1st, they would be scheduled to deposit at the end of
    the month.
  11. XBLRewards8 Win User

    The My VIP vault

    Hello JarJ The Great,

    We hear your feedback about Out of Stock or unavailable items in the MyVIP Vault. We are doing a series of MyVIP Vault restock deployments, the first of which already happened in the beginning of May. We'll be restocking with many of the items members have
    asked for. Keep an eye on the @XboxLiveRewards Twitter handle for Vault restocking and prize announcements.
Thema:

My VIP Vault

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