My Xbox account was shut down and I no longer have access to the email I made my account...

Discus and support My Xbox account was shut down and I no longer have access to the email I made my account... in XBoX Accessibility to solve the problem; My other xbox account was locked. I have tried to verify online and through calling support multiple times over the past two weeks. No one at the call... Discussion in 'XBoX Accessibility' started by Salad9071, Apr 23, 2020.

  1. Salad9071
    Salad9071 Guest

    My Xbox account was shut down and I no longer have access to the email I made my account...


    My other xbox account was locked. I have tried to verify online and through calling support multiple times over the past two weeks. No one at the call centers says they can help me. The only way to verify my account is through an email I made 10 years
    ago in order to make a microsoft account. I no longer have ANY access to that email. I want access to my account and to go back to normal or I want a refund for all the games and subscriptions I've paid for on that account over the last 12 months. I can make
    a new account, but I will not have access to the games bought with my old account. All the credit cards have my name on them, the phone number on the account is mine, the account names is literally my name and yet the only way to verify it is through a 10
    year old email? My case reference number is 149 818 3453. Please help me.

    I would love to have access to my old account. But if i have to make a new one it would be great if I did not have to repurchase every game I bought a digital copy of.

    I have checked my bank statements and Microsoft has had zero problems charging my card for game pass!!! So why is it so difficult to logically look at the situation and see, okay. The account is his name, the account has his
    phone number, the account has his credit cards with his name, hmmmmm yeah the account belongs to this guy.

    All the call centers say there are no "higher ups" who can look into my case. And cannot even answer whether or not anyone actually looks into the case after I hang up. So apparently my case just sits there and no one cares until I call and bug them again?

    Even though I have a case that has been "escalated" no one would even care about it unless I called again. zero effort will go into my problem once I have ended the call. So why even call the support teams if all they can do is walk you through what to do
    on my computer?

    I just want to hear a solution or at least an answer.

    I have been a loyal Xbox consumer since 2002 and this awful experience has made me deeply dissatisfied.

    :)
     
    Salad9071, Apr 23, 2020
    #1
  2. M3tal Daz3 Win User

    No longer have access to email for my XBOX account

    Check this info for compromised accounts:

    support.xbox.com/my-account/security/compromised-account-solution

    Otherwise contact xbox support account section to solve this issue

    support.xbox.com/contact-us
  3. T birdian77 Win User

    Xbox old email alias and console verification

    I have the same problem. The email on my xbox live account is years old, I have no access to it anymore, and I am unable to add a new email because "I still need to verify my email." That's pretty difficult considering I no longer have access to it. Great
    system xbox
  4. Salad9071 Win User

    Email account hacked/Microsoft account stolen

    My other xbox account was locked. I have tried to verify online and through calling support multiple times over the past two weeks. No one at the call centers says they can help me. The only way to verify my account is through an email I made 10
    years ago in order to make a microsoft account. I no longer have ANY access to that email. I want access to my account and to go back to normal or I want a refund for all the games and subscriptions I've paid for on that account over the last 12 months. I
    can make a new account, but I will not have access to the games bought with my old account. All the credit cards have my name on them, the phone number on the account is mine, the account names is literally my name and yet the only way to verify it is through
    a 10 year old email? My case reference number is [Mod removed- personal information]. Please help me.
  5. Il Serbatoio Win User

    Account locked?

    i have an issue where the email on my account is outdated and i can no longer access it but i still need a code sent to me to unblock my account what can i do?
  6. klizzman Win User

    10 Year Elite Member Avatar Helmet Code Deleted.

    I accidentally deleted my code before I could write it down, can you please send it back to me on my xbox console. Also, my yahoo email that is linked to my xbox account is no longer valid. I deleted it a while back. My new email address is [REMOVED - DO
    NOT POST EMAIL OR MICROSOFT ACCOUNT]
Thema:

My Xbox account was shut down and I no longer have access to the email I made my account...

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