My xbox caught fire

Discus and support My xbox caught fire in XBoX Sales and Promo to solve the problem; My xbox caught fire while auto updating and Microsoft customer support has been absolutely appalling. Any recommendations on how I can find someone in... Discussion in 'XBoX Sales and Promo' started by W3RUNTH3N1GHT, May 24, 2019.

  1. My xbox caught fire


    My xbox caught fire while auto updating and Microsoft customer support has been absolutely appalling. Any recommendations on how I can find someone in the company willing to help sort out the issue of their product nearly burning my house down?

    :)
     
    W3RUNTH3N1GHT, May 24, 2019
    #1
  2. Gorehound13 Win User

    My xbox caught fire

    The issue customer support could not help you is because an update will not cause the xbox to catch fire. Thats an overheating issue, and you have no proof that you correctly have your xbox in a safe place to allow ventilation. So could be a user issue.
    Be prepaired to spend some money on getting it fixed or getting a new one.
  3. ArminatorX Win User

    My xbox caught fire

    The console has several safeguards and temperature sensors built in to prevent the console catching fire. Additionally, the electronic components all have fire inhibitors that make it very hard for fire to actually burn long and hot enough to ignite it's
    surroundings.

    Also, a software update rolled out to millions of devices causing fire in one single unit is very unlikely.

    So all you can do is unplug the console and go to https://devicesupport.microsoft.com and sign it up for a repair.

    If you still think, that the console was an actual fire hazard, get an expert witness to examine the console, so they can prove that the console would have had the ability to burn your house down. Then press legal charges based on that expert opinion.
  4. ooD0C H0L1DAYoo Win User

    My xbox caught fire

    I'm so sorry and hope nobody was injured.Call 1-800-4my-xbox
  5. Sacrificial War Win User

    My xbox caught fire

    id probably start in legal too
  6. M3tal Daz3 Win User

    My xbox caught fire

    To get your console serviced sign in at Device Support and then select
    Register new device. After you've registered, you’ll see the warranty status for your device. If it’s within warranty, repairs are free. If your device is out of warranty, you’ll be charged a repair fee.

    Regarding fire hazards call the emergency services in your area.
Thema:

My xbox caught fire

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