My Xbox dropped my internet

Discus and support My Xbox dropped my internet in XBoX Accessibility to solve the problem; So ive noticed that my xbox has completely dropped my internet and its no longer seeing it. What can i do to get the internet back on it??... Discussion in 'XBoX Accessibility' started by BarrelPaper186, Mar 14, 2019.

  1. My Xbox dropped my internet


    So ive noticed that my xbox has completely dropped my internet and its no longer seeing it. What can i do to get the internet back on it??

    :)
     
    BarrelPaper186, Mar 14, 2019
    #1
  2. AngelObullets Win User

    My Xbox dropped my internet

  3. usmsFBI2015 Win User

    My Xbox dropped my internet

    turn everything off and then back on again, if that doesnt work, maybe try checking to see if the internet provider is having issues. If they aren't, you may need to hard reset the router. Not only does it help a lot with solving internet issues, it is
    also very healthy for the router.
  4. WackiestGem Win User

    My Xbox drops it’s internet

    Hey there ,

    Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number
    • NAT Type

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
    Download speed: 11.53 Mbps

    Upload speed: 1.74 Mbps

    Packet loss %: 0%

    Latency: 130 ms

    Wireless strength: 100%

    NAT Type: Open

    Modem/Router: technicolor TG799vac

    Hope this fixes the problem
  5. WackiestGem Win User

    My Xbox drops it’s internet

    and also ,y Xbox is connected to an extender that is near my room.

    I can’t connect it directly because the router is at the other end of the house so that is not possible 😩

    Hmm,

    Would it be possible to try to move the Xbox closer just to test and see if there is a difference?

    _______________________________________________________

    Mister Mascot

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
    we have an other Xbox in the house that is where the router is and that does not drop out
  6. Mister Mascot Win User

    My Xbox drops it’s internet

    Download speed: 11.53 Mbps

    Upload speed: 1.74 Mbps

    Packet loss %: 0%

    Latency: 130 ms

    Wireless strength: 100%

    NAT Type: Open

    Modem/Router: technicolor TG799vac

    Hope this fixes the problem
    Thanks for the information,

    It looks like this is a Gateway device, which means that it does both a wired or wireless internet connection. Can you try connecting with an Ethernet cable and see if that helps with the random disconnect issue?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
Thema:

My Xbox dropped my internet

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