My Xbox Game Pass Ultimate is malfunctioning.

Discus and support My Xbox Game Pass Ultimate is malfunctioning. in XBoX Accessibility to solve the problem; My Game Pass Ultimate is malfunctioning. I can access the Game Pass library and install and play them. But I do not have any access to my Gold... Discussion in 'XBoX Accessibility' started by Richard StottEM59j, Sep 3, 2019.

  1. My Xbox Game Pass Ultimate is malfunctioning.


    My Game Pass Ultimate is malfunctioning. I can access the Game Pass library and install and play them. But I do not have any access to my Gold subscription privileges. I cannot play online, I cannot access some games outright and I cant get the Games with
    Gold. Can anyone tell me what is going on?

    :)
     
    Richard StottEM59j, Sep 3, 2019
    #1
  2. Richard StottEM59j Win User

    My Xbox Game Pass Ultimate is malfunctioning.

    Hi there,

    If this is happening on the console then please try the following steps

    please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile
    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
    I followed these steps and still no change.
  3. Onyx Is Here Win User

    My Xbox Game Pass Ultimate is malfunctioning.

    When did you add the pass? A membership can take up to 24 hours to fully apply to your account. In the meantime please try deleting then redownloading your gamertag to see if that helps.
  4. WPAK Win User

    My Xbox Game Pass Ultimate is malfunctioning.

    Hi there,

    If this is happening on the console then please try the following steps

    please double check
    http://account.microsoft.com/services
    to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile
    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
  5. Richard StottEM59j Win User

    My Xbox Game Pass Ultimate is malfunctioning.

    I purchased Ultimate 2 months ago but I payed my monthly payment 3 days ago. It was working fine on Saturday but as of Sunday my Gold privileges have vanished.
  6. SeizeTheFrog Win User

    My Xbox Game Pass Ultimate is malfunctioning.

    Hi,

    What platform are you using, Xbox or PC?
Thema:

My Xbox Game Pass Ultimate is malfunctioning.

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