My Xbox live account settings keep resetting

Hello, eventHrzn5530. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please try to use another web browser? Also, please use an Incognito / Inprivate tab.

If the issue persists, would you please check if you are on a family group at http://family.microsoft.com/?

Waiting for your reply.

In this case, we may need to reset the console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Settings > System > Console info > Reset > Reset and keep my games and apps.

Would it be okay if you reset the Xbox again keeping games and apps? This time ask your brother to use his account the first time that you will set up the console.

Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

I have set up my Xbox Account privacy settings to everyone until someone from the Xbox LIVE Inforcement Team resets my Xbox Achievements or tells me there's no way I'm getting reset.

That's odd because there seems to be no account logged in. Kindly perform a reset on your console keeping your games and apps. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.