My Xbox live account went away early

Discus and support My Xbox live account went away early in XBoX Accessibility to solve the problem; My Xbox is on a family account, so i'm the child. and one day I went to play and It said I had to pay again. The amount of time was 12 months, December... Discussion in 'XBoX Accessibility' started by Mrardfart, Jul 8, 2019.

  1. Mrardfart
    Mrardfart Guest

    My Xbox live account went away early


    My Xbox is on a family account, so i'm the child. and one day I went to play and It said I had to pay again. The amount of time was 12 months, December 24, Its currently July 6th and I can't play, i don't understand and I would like an answer.

    :)
     
    Mrardfart, Jul 8, 2019
    #1
  2. XBF Brad A Win User

    My Xbox live account went away early

    Hi Mranrd,

    Thanks for coming to the forums. You can check under account subscriptions see if you have an active sub. If you still have questions you can request a call from support. They will be able to assist you a lot better than anyone here on the forums.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. SiLeNt Ph0eNiX Win User

    My live went away randomly?

    Hello,

    Please contact Xbox Support and have an agent look into your account, so that they can fix this issue. You can find the correct contact number here

    forums.xbox.com/.../879442.aspx
  4. Mister Ohnaka Win User

    My live went away randomly?

    Hey Soldier,

    Sorry to hear about the account troubles. Let's see if we can get to the bottom of this.

    Looking into your account, it appears your subscription was cancelled and your credit card removed do to someone making unauthorized purchases on your account.

    Was this you who called support?

    To get this resolved, another ring to
    Phone Support
    will be in order.

    Let us know how it goes, or if you have anymore questions.
  5. bowski477 Win User

    rocket league

    Game just went live a bit early :)
  6. JohnJamesS Win User

    Logging on I get a window on xbox live "account info" "Sorry, there was a problem. Please try again later Code: 80151912

    I had the same problem and it turned out to be that I had changed my Microsoft Account ( WIndows Live ID) password but hadn't updated the Xbox with this change. The problem was solved when I tried to change some account details under Settings and Accounts.
    I was challenged for the password. I entered the new one and the problem went away.
Thema:

My Xbox live account went away early

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