My Xbox Live doesn't work

Discus and support My Xbox Live doesn't work in XBoX Sales and Promo to solve the problem; I went on my Xbox and went to Microsoft Rewards app and I had enough points to buy one month of Xbox Live. So, I clicked 'Redeem Rewards' and it said... Discussion in 'XBoX Sales and Promo' started by SpartanE170, Mar 30, 2019.

  1. SpartanE170
    SpartanE170 Guest

    My Xbox Live doesn't work


    I went on my Xbox and went to Microsoft Rewards app and I had enough points to buy one month of Xbox Live. So, I clicked 'Redeem Rewards' and it said "Enjoy your reward".

    I went on Halo 4 to check if I actually did get the the reward and it said that I needed Xbox Live to play matchmaking. I went back to Microsoft Rewards to see if I actually did buy it and I did because I had about 7,500 pints and I now have about
    650.

    I'm confused on why I don't have Xbox Live if I got it one Microsoft Rewards. Anyone know why?

    :)
     
    SpartanE170, Mar 30, 2019
    #1
  2. XBF Javier R Win User

    My Xbox Live doesn't work

    Hello Spartan,

    We understand that you're experiencing an issue concerning an Xbox Live membership that was purchased using Microsoft Rewards points.

    In some cases, the purchasing of such subscriptions with rewards points will send an email to the primary email on the account, or will send a code through the Xbox message center.

    Did you happen to receive either of these messages? If not, we advise to ensure that this subscription comes up within your
    Microsoft order history. If it does not appear there, we then recommend that you request a callback from
    our customer support team:

    • Step 1 ----Select Xbox One
    • Step 2 ----Select
      See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.



    I hope this information helps.
  3. steeledwand7664 Win User

    My Xbox Live doesn't work

    First check your subscriptions either on the console or by going to account.microsoft.com/services

    If it does not show up there then it was not applied to your account if so the next thing I would do is:

    Check your emails to see if you got one from MS rewards with a 25 digit code in it that you would put in to get the subscription.
  4. MisterRatBoy Win User

    My Xbox Live doesn't work

    I advise you to check your e-mails the code maybe sent there
  5. DatPurplePig Win User

    My live doesn't work

    Hi there,

    in some situations the store's activation can take up to 24 hours, so it's best to wait until those 24 hours have been passed. If it still doesn't work and shows the same error message that it isn;t activated then it's best to contact the Store again.

    Let us know the results
    I have already asked the store but since I purchased it a few months ago they couldn't do anything
  6. WPAK Win User

    My live doesn't work

    Hi there,

    in some situations the store's activation can take up to 24 hours, so it's best to wait until those 24 hours have been passed. If it still doesn't work and shows the same error message that it isn;t activated then it's best to contact the Store again.

    Let us know the results
Thema:

My Xbox Live doesn't work

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