My xbox one repeatedly disconnects from WiFi. It has done this for ages and I have tried...

Hello there @JacquiWebb1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

My Xbox will disconnect from WIFI at random times every few minutes. I have tried almost everything. When I go to reconnect to my WIFI, everything will be fine for about 10-20 minutes then I will have to reconnect again. I have restarted my Xbox
and my WIFI. I have done a soft reset also, and nothing has worked. I have tried talking to people but that didn't work.

I've had this same issue. I did full factory reset and it fixed my problem. If you are far away from your wifi, that may cause an issue as well., you being upstairs and your router is downstairs.

Hey there SOFT CRUSH,

Sorry to hear about the network performance. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console?



Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

• Download Speed
• Upload Speed
• Latency
• Packet Loss %
• Wireless Strength (if applicable)
• NAT Type

That information will help us determine the next best steps. Thanks!

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my xbox one controllers disconnect during use. new batteries all updates done.

Have you tried using it wired?

Also is there anything that could be interfering. Wifi router,microwave are 2 examples

Try changing the wifi channel.

I had a similar problem ages ago. Xbox kept disconnecting and was really slow but my ps3 and laptop worked fine. I changed the wifi channel from channel 1 to channel 11 and xbox worked fine after that