My Xbox One X - just shuts off during loading Division 2

Discus and support My Xbox One X - just shuts off during loading Division 2 in XBoX on Consoles to solve the problem; Hello. My question is. Today I turn on Division 2 after console being idle overnight , and when i was on loading 14% its shuts off. So i turn back on... Discussion in 'XBoX on Consoles' started by yasmineyuan, Mar 25, 2020.

  1. yasmineyuan
    yasmineyuan Guest

    My Xbox One X - just shuts off during loading Division 2


    Hello. My question is. Today I turn on Division 2 after console being idle overnight , and when i was on loading 14% its shuts off. So i turn back on again console. Is my XBox One X faulty? I have plugged to wall directly,to power cord. There was not
    power outage.



    It just shuts down,like pressing power button to off. And not any overheating message. Working fine again.

    :)
     
    yasmineyuan, Mar 25, 2020
    #1
  2. TonyMazz1 Win User

    My Xbox One X - just shuts off during loading Division 2

    After uninstall and reinstall i have the same issue it also happens if i leave this game idle for too long. It doesnt happen during any other game or at the dashboard. I also see this issue being reported on ubisoft forums. So im sure its not a console
    issue. This is a very similar issue to what Anthem used to do to consoles. Again hopefully they send out a patch. I prob wont play it much or at all till they do because i cant see it being good for the console to turn off like that.
  3. XBF Steven R Win User

    My Xbox One X - just shuts off during loading Division 2

    Hey there sew3334,

    Thanks for reaching out and replying. Sorry to hear that those steps didn't work out. At this point I would suggest a soft factory reset of the console.
    It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

    When you get the chance, follow the steps here on
    How to reset your console to factory defaults on Xbox One
    , select the option denoted reset and keep my games & apps and let us know how that helps with the issue .

    Thanks for reading!
  4. TonyMazz1 Win User

    My Xbox One X - just shuts off during loading Division 2

    It is a problem with Division 2. It has been happening to me and 3 other friends also since Warlords of New York dlc released, when loading game at 14% the xbox one x turns off completely. It doesnt happen every time but it does happen
  5. sew3334 Win User

    My Xbox One X - just shuts off during loading Division 2

    So hard reset can help? what should i do?
  6. RawToastMmm Win User

    My Xbox One X - just shuts off during loading Division 2

    I've had this issue on my Xbox One X with other games and in my case it was a
    faulty connection to my
    External Hard Drive.

    To fix it, I simple unplugged everything, and reconnected it all. I also made sure I didn't have a USB Hub between my HDD and the Xbox.

    See if that fixes your issue and reply back and let us know!
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My Xbox One X - just shuts off during loading Division 2

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