My Xbox says I’m connected but won’t let me access online features

Discus and support My Xbox says I’m connected but won’t let me access online features in XBoX on Consoles to solve the problem; So a couple of days ago i got on my xbox and connected my internet and i went to play online with friends and it said connect to xbox live even thought... Discussion in 'XBoX on Consoles' started by JaxsonD, Aug 14, 2019.

  1. JaxsonD
    JaxsonD Guest

    My Xbox says I’m connected but won’t let me access online features


    So a couple of days ago i got on my xbox and connected my internet and i went to play online with friends and it said connect to xbox live even thought it showed my friends messages and even downloaded a game i was downloading

    :)
     
    JaxsonD, Aug 14, 2019
    #1
  2. XBF Erick C Win User

    My Xbox says I’m connected but won’t let me access online features

    Hello again JaxsonD,

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  3. JaxsonD Win User

    My Xbox says I’m connected but won’t let me access online features

    Yes Ive tried Power cycling and resting my router and when i tested my network its says im good but im still not connected but when i test multiplayer connecting it says some tests cannot be completed
  4. XBF Erick C Win User

    My Xbox says I’m connected but won’t let me access online features

    Hello again JaxsonD,

    So when you tested both network and multiplayer connection was there any error messages stating there was anything wrong with your network and you tried troubleshooting for that or was there no error message?

    Also were you able to Power Cycle your Router as mentioned above by OG Gamer?

    If the issue persists please test your Detailed Network Statistics and your Nat Type and let us know what the results are.

    I hope this helps.
  5. MidProShot Win User

    My Xbox says I’m connected but won’t let me access online features

    Try holding the xbox button until it turns off.
  6. JaxsonD Win User

    My Xbox says I’m connected but won’t let me access online features

    Hi its me again i tried that and it didnt work
Thema:

My Xbox says I’m connected but won’t let me access online features

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