My Xbox Series S does not download profile for Xbox360 games.

RoberR7 · Mar 15, 2021

Code:

Good morning, I need help because I recently bought an Xbox series S and had a problem with backward compatible xbox 360 games.

With the console connected to the internet, open router ports and the session started, I enter an Xbox 360 game and stay for 5 min on the screen 

"accessing the Xbox360 information".

When you start the game, the message that the session could not be started pops up. I give it manually to 

download Xbox profile and it does not download it, warning me that it 

cannot connect due to network problems, but the network is fine and connected.

Can someone help me?

I take the opportunity to say that this same failure that I have, in my other system, which is a One S, does not occur. In the One S the game starts in just seconds and the profile is 

downloaded correctly.

Thanks a lot.

:)

XBF Mohammed C

Hello RoberR7, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support.

I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Awarrior2

fyi- after many attempts at this- we found out that the profile you are trying to download inside a xbox360 game (that is being played on the xbox one) needs to be signed in on the xbox one BEFORE it will correctly download the profile inside the 360 game.

What if I did exactly that and had both accounts on Xbox one and Xbox360 same time and it still says profile not downloaded, download for live, etc

Smwutches

The Series X is physically larger than the Series S and has a disc drive where the Series S does not. The X will be more powerful and run games in true 4K.

This article has a pretty good side by side comparison of the specs. https://www.pcmag.com/news/xbox-series-x-vs-xbox-series-s-whats-the-difference

dakanaton

Try downloading the profile. There is a download profile button on the page where you log in to the xbox360. My son had the same problem and downloading the profile fixed it.

Obsessive Power

Xbox 360 games do not appear to see these users and I'm unable to select them when adding players to 360-games.

User accounts work differently on the 360 (and the 360 emulator on the Xbox One and Series X/S) to the way they do on Xbox One and Series X/S. The 360 had user profiles that needed to be downloaded first.

It's been a while so you'll need to bear with me. If remember you will need to sign in first with this other user you've created, then launch the 360 game. This will download the additional new profile to the console. I think, after this you should be able
to add this player to your game.

My Xbox Series S does not download profile for Xbox360 games.