My Xbox store purchase receipts are being sent to an email address that is not associated...

Discus and support My Xbox store purchase receipts are being sent to an email address that is not associated... in XBoX Accessibility to solve the problem; My gamertag/Xbox account is over a year old now and not once have I ever received any receipts in my email for any of my purchases. Found out recently... Discussion in 'XBoX Accessibility' started by tprism61, May 2, 2019.

  1. tprism61
    tprism61 Guest

    My Xbox store purchase receipts are being sent to an email address that is not associated...


    My gamertag/Xbox account is over a year old now and not once have I ever received any receipts in my email for any of my purchases. Found out recently that they've all been going to the iCloud address of a friend. He made my account for me because he got
    tired of me always playing as a guest on his Xbox (used to live together + play splitscreen on his Xbox), but his email address is in no way connected to my gamertag. I've looked at every page I can think of, and yep, the only email I see is mine, which is
    set as my primary. His is nowhere in sight. All I can think of is that perhaps he had at one point set his address as one of the recovery options in my account, and I probably removed it (although I don't remember doing so), but even that doesn't make sense.
    Anyone know what might be going on here, and if so, is there any solution?

    :)
     
    tprism61, May 2, 2019
    #1
  2. XBF Leslie D Win User

    My Xbox store purchase receipts are being sent to an email address that is not associated with my account. Anyway to fix this?

    Hi tprism61,

    Thanks for reaching out to the forums today. I'm sorry to hear about the current trouble trying to change the email where you receive your purchase confirmation emails. Usually, once you
    change the primary email address
    on the Microsoft account and verify it; that would be the main email on your account that will be receiving the account notifications such as purchase confirmation emails, or pre-orders etc. Now, I do understand you mention
    to see only your email within your account, do you recall how long ago you updated the account with your email? Also, did you add an existing email or did you make a new one?

    Updating, your security information is helpful to avoid being locked out of your account if you every forget your password.
    Security information consists of an email address and/or phone number that you provide to us, which we use to verify your identity. This doesn't mean that the email you add would be the one receiving your notifications.

    If you wish to add new security information to your Microsoft account, follow these steps:

    1. Sign in using your Microsoft account email address and password.
    2. Scroll down to Security and select Update.
    3. Under Update your security info, select Update info.
    4. Select Add security info. Note You may be asked to verify that you are the account owner by receiving a security code via text or email and then entering it online.
    5. Select Add a new email address or Add a new phone number, and then follow the directions provided to add and verify your new security information.

    Hope to hear back soon.
  3. tprism61 Win User

    My Xbox store purchase receipts are being sent to an email address that is not associated with my account. Anyway to fix this?

    I never changed the primary email address. My current primary is the only primary email address my account has ever had. That's the weird part about all of this.

    Thank you for the suggestion, I'll get in touch with support soon.
  4. Njal the Blue Win User

    My Xbox store purchase receipts are being sent to an email address that is not associated with my account. Anyway to fix this?

  5. tprism61 Win User

    My Xbox store purchase receipts are being sent to an email address that is not associated with my account. Anyway to fix this?

    Not yet. I'll probably end up contacting support, but I think I'll use that link and just end up removing my current primary and adding + verifying a new one. Hopefully that works, because I'm at a loss here.

    Thank you for your response.
  6. XBF Nestor S Win User

    My Xbox store purchase receipts are being sent to an email address that is not associated with my account. Anyway to fix this?

    Hey there Tprism61 thanks for keeping in touch.

    As previously stated by fellow XBF Leslie D, once youchange the primary email address
    on the Microsoft account and verify it; that would be the main email on your account that will be receiving the account notifications such as purchase confirmation emails, or pre-orders etc. We understand this can get a bit frustrating so we suggest
    to Request
    a Callback
    from one of our Xbox Support Specialists since they are the best equipped, tool wise, to handle this type of issues in a step by step manner. Give it a
    shot and let us know how it goes
Thema:

My Xbox store purchase receipts are being sent to an email address that is not associated...

Loading...
  1. My Xbox store purchase receipts are being sent to an email address that is not associated... - Similar Threads - store purchase receipts

  2. Microsoft Store - Purchase

    in XBoX Sales and Promo
    Microsoft Store - Purchase: Hello, i bought today something in store but when money went from my account and i got AN email from payment operator with successfully completed transaction i got AN email from Microsoft wich...
  3. Microsoft Store Purchase.

    in XBoX Sales and Promo
    Microsoft Store Purchase.: Hello! I want to apologise for my english skills in the beggining of this post (I am from Poland). Today (2019-19-10) i bought in Microsoft Store Assassin's Creed Odyssey Season Pass and...
  4. Following error after entering code or any purchase from store: Try that again Something...

    in XBoX on Consoles
    Following error after entering code or any purchase from store: Try that again Something...: Hi, I have a stable, wired internet connection and when I've tried claim a code for Xbox live (or purchase a subscription of Xbox Live), I have the following error: Try that againSomething...
  5. GTA V COMPRADO DA STORE NÃO INICIA [Translation - GTA V PURCHASED FROM STORE DOES NOT START]

    in XBoX Games and Apps
    GTA V COMPRADO DA STORE NÃO INICIA [Translation - GTA V PURCHASED FROM STORE DOES NOT START]: Boa tarde, comprei a xbox one, e logo de seguida comprei o jogo gta v na store digital, mas passado 8min de jogo ele sai, tal como online tambem, vai para a pagina inicio e tenho de começar de...
  6. Fallout 3 and New Vegas is available for purchase on the indian store - previously it was...

    in XBoX Games and Apps
    Fallout 3 and New Vegas is available for purchase on the indian store - previously it was...: So basically when Fallout 3 and respectively Fallout New Vegas were supposed to be sold in India they were retracted following concerns of the game referencing their cows as "Brahmin". Which in...
  7. Achat de film sur le Store Xbox [Translation - Movie Purchase on the Xbox Store]

    in XBoX Sales and Promo
    Achat de film sur le Store Xbox [Translation - Movie Purchase on the Xbox Store]: Bonjour tous, Je viens ici pour savoir si vous avez rencontrez le même soucis que moi. J'ai fait l'achat d'une offre groupée sur le Store de ma Xboxone dans laquelle on me propose 5 films...
  8. Unable to purchase anything from the Xbox Live Store

    in XBoX on Consoles
    Unable to purchase anything from the Xbox Live Store: Hello, Whenever I attempt to purchase anything i get an error message stating: "Something Happened on our end. Waiting a bit might help". It has been like that fro multiple hours and I have...
  9. Download purchased games that are not in the store anymore

    in XBoX Games and Apps
    Download purchased games that are not in the store anymore: I have bought Turtles in Time Reshelled via online purchase for the X360 back then. As I have bought and paid for that game, and as it is with Duck Tales now for example, purchased content can be...
  10. No code on receipt after purchase from a store

    in XBoX Games and Apps
    No code on receipt after purchase from a store: I've run into a pickle, I had purchased a game code for the Deluxe version of Forza Motorsports 7 at Wal-Mart, the card said the download code would be found on the receipt, but there wasn't one,...