Need help connecting headset to Xbox 1 controllers

Discus and support Need help connecting headset to Xbox 1 controllers in XBoX on Consoles to solve the problem; This has been an ongoing issue. We have gone through 3 Turtle Bay 50X headsets trying to get to the root of problem. Initially the headsets would work,... Discussion in 'XBoX on Consoles' started by FuturePackerNRD, Jul 11, 2019.

  1. Need help connecting headset to Xbox 1 controllers


    This has been an ongoing issue. We have gone through 3 Turtle Bay 50X headsets trying to get to the root of problem. Initially the headsets would work, but after a few weeks they would stop. When plugging in headset, we can't hear or use microphone. Part
    of the set up is to adjust the volume under settings, but we cannot highlight that option. It is an issue with both controllers. They are model 1708.


    Need help connecting headset to Xbox 1 controllers [​IMG]


    :)
     
    FuturePackerNRD, Jul 11, 2019
    #1
  2. FuturePackerNRD Win User

    Need help connecting headset to Xbox 1 controllers

    The picture is to show that I cannot pick volume from the menu. It skips past to buzz
  3. FuturePackerNRD Win User

    Need help connecting headset to Xbox 1 controllers

    I did that. Controllers both say no microphone detected. Tried soft reset with no luck.
  4. XBF Brad A Win User

    Need help connecting headset to Xbox 1 controllers

    Hi Future,

    Thanks for coming to the forums with your issue. With third party headsets, there may be compatibility issues. As one is evident you are unable to adjust the volume. You could try a

    stereo headset adapter
    , this plugs into the controller differently, then the headset will plug into them. The update you are showing is for the controller not the headsets. If they are wireless headsets you will want to get with the manufacturer on how
    to update the firmware of the headset.

    Thanks,

    Brad
  5. FuturePackerNRD Win User

    Need help connecting headset to Xbox 1 controllers

    Controllers are fully updated
  6. {Parity} Win User

    Need help connecting headset to Xbox 1 controllers

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
    Unplug the power cord from the back of the console for 5 minutes.
    Plug the power cord back in and restart the console.

    If that doesn't work you may want to consider getting an adapter for the controller to plug your headset into rather than plugging it directly into the controller.

    Also, make sure your controllers are fully updated with the headset attached.
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Need help connecting headset to Xbox 1 controllers

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