Need help getting account back

Discus and support Need help getting account back in XBoX Accessibility to solve the problem; The account recovery fourms haven't been working for me and I can't find my previous post so here's another. I've been trying to recover a lost account... Discussion in 'XBoX Accessibility' started by xXxDeAdEnDxXx, Nov 7, 2019.

  1. Need help getting account back


    The account recovery fourms haven't been working for me and I can't find my previous post so here's another. I've been trying to recover a lost account the email and gamertag still exsist. Will xbox support give me the account if i provide infomation such
    as previous gamertag, previous passwords, game history? Somehow the account is even being rejected even though I provided my console ID which this specific account had been on my xbox 360 for 2-3 years. I did own this account at one point and I would just
    like to get the account back. I don't wanna fill out another infomation fourm I just want to be contacted directly through phone

    :)
     
    xXxDeAdEnDxXx, Nov 7, 2019
    #1
  2. ArminatorX Win User

    Need help getting account back

    The problem is, that in the past, hackers tried to social engineer support agents into giving them access to other peoples accounts.

    Therefore it's very hard to convince support that an account you want access to is actually yours.

    What prevents you exactly from using the account recovery form? Can't you provide the required information? If so, the support can't determine if you are the owner that simply "forgot" the required information, or if you're a hacker that tries to gain access
    to the account and simply doesn't have the information.

    So, what exactly are you having trouble with? Maybe we can explain how to "properly" use the account recovery form.

    Be aware however: This is a public community forum, so do NOT post any personal information here! Just try to describe what parts of the account recovery process you have trouble with, and we'll try our best to help you.
  3. xXxDeAdEnDxXx Win User

    Need help getting account back

    I forgot the password and Since I don't remember it xbox support would lead me to those account recovery fourms and my attempts and the infomation I submit get denied.
  4. xXxDeAdEnDxXx Win User

    Need help getting account back

    So the account recovery form ask for infomation such as credit card info however the date range from 2019 to 2029 or something like that. The thing is I don't know what exactly I'm getting wrong in the form so I don't know what to fix when I get denied.
    I know I'm getting at least a couple things right like the console ID, previous passwords, the date of birth and all that but there are a couple things like the credit card info, Emails possibly connected to the account, emais sent to the account etc.. How
    much of the form do I need to to get right?
  5. xXxDeAdEnDxXx Win User

    Need help getting account back

    Yes I've tried forgot password and it leads me to fill out the infomation fourms I'm getting so tired of due to the email even though it exsist the email isn't connected to any current devices I own.
  6. slackadelic Win User

    Need help getting account back

Thema:

Need help getting account back

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