Need help on Xbox game pass ultimate subscription

Discus and support Need help on Xbox game pass ultimate subscription in XBoX Sales and Promo to solve the problem; Hi.. I need help for Xbox game pass ultimate.. I already have Xbox live gold (using prepaid card subscription for 12 months) and also have game pass... Discussion in 'XBoX Sales and Promo' started by Kasthuri Parthasarathi, Jun 26, 2019.

  1. Need help on Xbox game pass ultimate subscription


    Hi.. I need help for Xbox game pass ultimate..

    I already have Xbox live gold (using prepaid card subscription for 12 months) and also have game pass (using 3 months for 1$ subscription offer) both expires at 25-02-2020 (Xbox live gold) and 26-07-2019 (Xbox game pass). Now I subscribed this Xbox game
    pass ultimate and it shows next recurring bill on 27-04-2020 for 14.99$. But I thought I'll get these subscription upto 36 months Need help on Xbox game pass ultimate subscription :(

    Anyone know explain me why this game pass ultimate is shortened for me?

    :)
     
    Kasthuri Parthasarathi, Jun 26, 2019
    #1
  2. XBF Brad A Win User

    Game Pass games won't connect to Xbox Live?

    Hello Ivan,

    Yes with the game pass on PC you will need an Xbox live gold subscription also. Currently there is a subscription called Ultimate game pass, this subscription combines game pass for PC and console, also has Xbox live gold.

    Game Pass Ultimate FAQ

    Thanks,

    Brad
  3. XBF Erick C Win User

    Trying to understand

    Hey there RyanLong4,

    As the Ambassadors have previously mentioned, If you are currently paying for these subscriptions on a monthly basis then you would want to complete the purchase for the Game Pass ultimate subscription so that it converts your outstanding time on the Live
    and Game pass subscriptions and adds it to your Xbox Game Pass Ultimate subscription time.

    "I already have Xbox Game Pass and Xbox Live Gold. How do I switch to Xbox Game Pass Ultimate?

    On Xbox One, get Xbox Game Pass Ultimate in Store > Memberships. Online, go to
    Xbox Game Pass. Your purchase of Game Pass Ultimate will automatically convert any outstanding time on your subscriptions to Xbox Game Pass and Xbox Live Gold into time for Xbox Game Pass
    Ultimate at a pre-set conversion ratio"


    You can find more information by taking a look at the following:

    Xbox Game Pass Ultimate FAQ

    I hope this helps.
  4. IvánFélix Win User

    Game Pass games won't connect to Xbox Live?

    Hello Ivan,

    Yes with the game pass on PC you will need an Xbox live gold subscription also. Currently there is a subscription called Ultimate game pass, this subscription combines game pass for PC and console, also has Xbox live gold.

    Game Pass Ultimate FAQ

    Thanks,

    Brad
    oh i didn't know that, sorry. I'm gonna get a gold card then. Thanks!
  5. XBF Erick C Win User

    Game Pass Ultimate

    Hey there JoshP3,

    Thank you for reaching out to us on the forums, although we have had similar questions in regards to the new Xbox Game Pass Ultimate subscription we are always happy to help as this is new territory for all of us.

    " 'What happens to my prepaid months of Xbox Live Gold and/or Xbox Game Pass when I sign up for Xbox Game Pass Ultimate'

    When you subscribe to Xbox Game Pass Ultimate, we'll apply any prepaid time you have on Xbox Live Gold and/or Xbox Game Pass toward the Xbox Game Pass Ultimate plan, up to a maximum of 36 months. Prepaid time conversion rates are subject to change."

    You can find more information for the new Xbox Game Pass Ultimate subscription by clicking on the link below.

    Xbox Game Pass Ultimate FAQ

    I hope this helps.
  6. Geth Win User

    Game Pass Ultimate

Thema:

Need help on Xbox game pass ultimate subscription

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