Need help with Dolby Access

Discus and support Need help with Dolby Access in XBoX on Windows to solve the problem; My Xbox One X keeps telling me that I need to update it. However when I tried to update the app, the installation just stops, without any explanation.... Discussion in 'XBoX on Windows' started by SomeElvenGamer, Jan 23, 2022.

  1. Need help with Dolby Access


    My Xbox One X keeps telling me that I need to update it. However when I tried to update the app, the installation just stops, without any explanation. So I tried reinstalling it, but when I try to reinstall the app, it just stops again without any explanation. I know it can't be lack of storage space, because I have 1.8 TB left, so I'm not sure what to do at this point.

    :)
     
    SomeElvenGamer, Jan 23, 2022
    #1
  2. Jesse E' Win User

    Need help with Dolby Access

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Can you unplug your external hard drive. Then do this

    - Go to Settings > System > Storage.

    - On the Manage storage devices screen, select: Clear local saved games.

    - Restart your console

    Afterwards try installing the game to the internal drive. Don't plug the external drive yet. If you don't have space on the internal, move some games to the external first before you begin.
  3. No One IX Win User

    Netflix Dolby Atmos titles not playing on xbox one S

    Hi

    If you had purchased the unlock for the Dolby Atmos for headphones on PC or previously on Xbox, you need to also download the Dolby Access app on your Xbox for the configuration.

    Once you open it, guides you on how to set up Dolby Atmos for headphones and your surround system.

    https://www.microsoft.com/en-US/p/dolby-access/9n0866fs04w8?activetab=pivot:eek:verviewtab

    https://www.dolby.com/us/en/apps/access/pc-xbox.html

    Hope this helps
  4. JamesWenham1 Win User

    Will Microsoft every update the UHD blu ray player to be able to stream atmos?? It’s a joke

    I have dolby support - and dolby access. It works perfectly wirh netflix, atmos games, you tube etc, its purely thr UHD player ane or does not support dolby atmos. Needs an update from microsoft
  5. lXxTGOxXl Win User

    Dolby Atmos for Headphones for Xbox

    I did that and when I click Dolby Atmos for headphones in my audio settings on my Xbox it pops up a window that says I need to download Dolby Atmos for Headphones from the Dolby Access app. Then in the same window it gives me the option to learn more and
    when I click learn more. It takes me to my Dolby Access app. Just to tell me I have to turn Dolby Atmos for Headphones on in my Xbox audio settings. It is a repeated cycle. Both is telling me I need to enable something on the other but it won't let me
  6. DustyStraws92 Win User

    Dolby Atmos Needs Fixed by Xbox

    Hi PRED4TOR!

    Sorry to hear that you are having issues with your audio. No one from Xbox support visits the forums and no one here has a direct line of contact to them.

    After reading through the message you received from Dolby, it's actually that they themselves will need to update Dolby Access and not Microsoft. That Dolby is trying to work on an update to resolve the issue. The update might need assistance from Microsoft,
    but overall it is a problem that Dolby needs to work on.

    Again sorry about your issue with audio, but the fix is coming from Dolby and not Microsoft.
Thema:

Need help with Dolby Access

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