Need help with Microsoft Store / Xbox App on Windows 10 - not downloading games - Xbox App...

Discus and support Need help with Microsoft Store / Xbox App on Windows 10 - not downloading games - Xbox App... in XBoX Games and Apps to solve the problem; This is my first post, but I feel like I've been here for a while. I have a new Win10 pc. I'm a long-time subscriber to Game Pass on console, but... Discussion in 'XBoX Games and Apps' started by NBM4343, Sep 18, 2021.

  1. NBM4343
    NBM4343 Guest

    Need help with Microsoft Store / Xbox App on Windows 10 - not downloading games - Xbox App...


    This is my first post, but I feel like I've been here for a while.

    I have a new Win10 pc. I'm a long-time subscriber to Game Pass on console, but recently decided to try it on PC to enjoy Flight Sim and some other MS exclusives.

    I subscribed to Game Pass for PC, and downloaded the Xbox App. The app opens fine, links right up to my account, but when I browse the catalog and select a game to Install, the Xbox App does not list my hard drives. I have 2 drives. Instead, it says " () Available Unknown". In the Xbox App, when I click my profile, then general, I see the area where I can direct the app to install games, but it also has a dropdown menu with no options.

    I called support. They had me try to go through the Microsoft Store. Sweet, I can see all the gamepass games. I click on download there, it shows my drives! I select my drive, click install, and, it does nothing. No errors, it just doesn't add the game to my queue or begin installing.

    Things I've done to fix:

    - At first, my Microsoft Store App was unable to download anything due to error code 0x00000000. That seemed to clear up as I took some of the steps below, yet here I am still unable to use the subscription.

    - Repaired Xbox App and Store app.

    - Ran all associated troubleshooters.

    - Reset store app cache using wsreset.exe command

    - Deleted and reinstalled game services numerous times

    - Deleted and reinstalled Xbox app numerous times.

    - Deleted and reinstalled Microsoft Store numerous times.

    - Checked for updates via Update and Security feature, I'm all up to date.

    - Followed the Xbox App banner to try to download KB5004476. I found the correct update for my OS x64 but can't apply to system as I get error message that it isn't applicable.

    - followed other MS Community posts about deleting registry entries for gamingservices and gamingservicesnet. Followed all those steps exactly with no luck.

    - Downloaded a whole fresh install of Windows 10.

    - Spoke to Windows Support and Xbox Support. Both recommended repeating steps I've already taken many times over.

    So, where do I go from here? The Xbox agent was suggesting it's a HDD issue but I refused that notion. I have Steam, and Epic, and Ubisoft apps that have no problems seeing my HDD's and downloading games.

    Any advice is appreciated. It's late so I'll likely reply tomorrow with any updates.

    :)
     
    NBM4343, Sep 18, 2021
    #1
  2. gamingdu33 Win User

    PC xbox beta Bug

    try either reinstalling the xbox beta app, or try to download the game using the Windows 10 Microsoft Store App
  3. XBF Leo G Win User

    Where do I download my copy of Minecraft: Windows 10 Edition for my new pc?

    Hello Ava,

    Thanks for posting on the Xbox forums. We understand that you need assistance with downloading Minecraft for Windows 10 on your new computer. You can choose to download your games on the Microsoft Store or Xbox App. We have a support article that explains

    how to install games on Windows 10
    . Be sure to let us know there results Ava!
  4. CIDkidzPILLZ Win User

    xbox problem

    If you're referring to the 'Xbox App' on your Windows 10 PC. You would need to go to the Microsoft Store app and download from there. Here's the link threw the Xbox website to download it if need be.

    Xbox App
  5. Obsessive Power Win User

    Ultimate Game Pass How to begin on PC ????

    Hi,

    First you need to download the PC Xbox App to your Windows 10 PC. You can get the download

    here


    Next you need to sign on the App with the same account you use on your console. Plus, if you haven't done so already, you need to make sure you are logged in with the same account on the Windows Store.

    The Xbox App doesn't actually do any downloading, everything downloads via the Windows Store for Windows 10, but you need the Xbox App to initiate the download, and this is why your account needs to be on both. If you already sign in on Windows 10 with the
    same account, you shouldn't need to change anything on the Windows Store.
  6. A Skilled Shot Win User

    Game Pass on PC not working.

    So on your PC you need to make sure the
    game pass ultimate account is signed into the
    Microsoft store app, You might want to try installing the
    xbox(beta) app
    on windows as well and try downloading from there.

    Not all of the game pass games between Xbox and PC are the same, the xbox(beta) app will show you all the available and installed windows game pass games

    US xbox(beta)

    CAN xbox(beta)
Thema:

Need help with Microsoft Store / Xbox App on Windows 10 - not downloading games - Xbox App...

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