need help with my sound controls for my headphones

Discus and support need help with my sound controls for my headphones in XBoX Accessibility to solve the problem; I need help dumb question but still i have a (rock candy wired controler and a turtle beach headset)cant seem to turn up my sound on the headset cant... Discussion in 'XBoX Accessibility' started by AaronSams, May 8, 2019.

  1. AaronSams
    AaronSams Guest

    need help with my sound controls for my headphones

    I need help dumb question but still i have a (rock candy wired controler and a turtle beach headset)cant seem to turn up my sound on the headset cant find any ideas��help

    AaronSams, May 8, 2019
  2. Greg Carmack - Windo Win User

    need help with my sound controls for my headphones

    Hi Aaron. I'm Greg, an installation specialist and 9 year Windows MVP here to help you.

    I'll give you everything possible to try for headset problems so at least something will work. If you need help performing any steps I am standing by here to help:

    First try the steps here:

    Go to Settings > Devices > Autoplay to look for the device and change the default behavior in it's Dropdown Menu.

    Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.

    If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.

    Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

    Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow
    down to Restart, press Enter to restart to reinstall the driver.

    Do the same for the headset device and/or it's microphone.

    Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.

    Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.

    If this was caused by Windows Update(s) then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here:

    You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them:

    Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:

    Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files. Then continue with the other steps to go over your install most

    If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing
    it up to the latest version which you need anyway and by the most stable method.

    If you want to report this to Microsoft use the Feedback Hub app in Start Menu where developers are tasked to process consumer feedback. They will not even see it here. This is a tech forums staffed mostly by volunteers trying to help others with your problems.

    If you want to post back a Share link from your Feedback here others who see this thread can vote it up and add to it. If you are an Insider I can also vote it up with my MVP badge and track the issue for you.

    I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.


    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly
    research any product advertised on the sites before you decide to download and install it.
  3. Andre for Directly Win User

    need help with my sound controls for my headphones

    Hi Aaron

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    What is the exact make and model?

    Open Start, type: system information

    Hit Enter

    Click System summary

    Look in the right pane

    Copy the system sku info into reply here.

    See example:

    First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot

    Scroll down, select Playing audio

    Click Run the troubleshooter

    When complete, restart your computer then check if audio is working again.

    Press Windows key + X

    Click Device Manager

    Expand Sound, video and game controllers

    Right click your audio adapter

    Click Properties

    Click the Driver tab

    Is there an option rollback?

    If so, click it.

    Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

    Open Start, type: change sound card

    Hit Enter

    Select the Playback

    Right click your Speakers

    Click Set as Default Device if it isn't already

    Select your speakers

    Click Properties

    Click the Levels tab

    Use the slider to adjust level

    Other options:

    1. Play a youtube video with the soundcard speaker jack unplugged and let it play through the laptop's inbuilt speakers.

    2. While it is playing, plug in the audio jack and see if it starts playing.

    Which version of Windows 10 is currently installed? See how to verify:

    Information in the above link is sourced from a trusted Microsoft MVP Blog.
  4. TheRevenite Win User

    Xbox One S Audio Stuck on Headset Profile

    For anyone still plagued with this issue, with wireless headphones, you'll need a controller with an audio jack or the adapter.

    My Xbox One S, with the September 2018 patch, simply disconnect the wireless headphones and plug standard headphones or cell phone earbuds into the controller. Give it a minute or two, then unplug them. enter the sound settings ams change the headphone
    audio "uncompressed stereo". Exit the sound settings and re-enter the sound setting and your HDMI setting will be available. You can then re-setup your wireless headphones with any of the options needed.

    I hope this helps others with this issue.
  5. mntdew7726 Win User

    New 3.5mm Xbox One controllers don't seem to output sound unless a mic is detected?

    I am having a similar issue with the new Master Chief controller for Xbox One. When I use my ear buds (without mic) I get sound through the controller and everything works fine. When I use my new headphones (over ear Bluetooth/aux capable) with the 3.5mm
    cable it detects the headphones but does not play sound. The headphones work on all of my other devices with 3.5mm jack.
  6. gds1972 Win User

    My controller devours batteries,

    Headphones attached to the controller does mean it will use the battery's allot quicker but not as fast as yours sounds to be.

    Firstly you need to check and update the controller firmware (best done using a USB cable) with the headphones attached at the same time to the controller. To update the controller software go to the setting menu / All setting / Kinect & Device / Devices
    and then select update controller.

    If this does not help try running the controller without any headphones / headphone adapters connected to see how long the controller then lasts. If you find the controller battery then lasts a pretty long it will probably mean the headset will be causing
    the issue and if not it may be a controller problem.

need help with my sound controls for my headphones

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