Need more information

Discus and support Need more information in XBoX Sales and Promo to solve the problem; Hi! I'm a new preview member, I would like to request access to the private forums because I need to make an inquiry. b43f250a-822d-4d98-a500-d77a1176e8f8 Discussion in 'XBoX Sales and Promo' started by Astro TW, Nov 2, 2015.

  1. Astro TW
    Astro TW Guest

    Need more information


    Hi! I'm a new preview member, I would like to request access to the private forums because I need to make an inquiry.

    :)
     
    Astro TW, Nov 2, 2015
    #1
  2. SS_Officer
    SS_Officer Guest
    Case review "Need More Information"

    Hello I have submitted a case review and as opposed to saying "Decision Upheld" is said "Need More Information" does this mean there's an actual chance of my ban being uplifted it just never seems to happen
     
    SS_Officer, Nov 2, 2015
    #2
  3. Smwutches
    Smwutches Guest
    Case review "Need More Information"

    No one here can say for sure, but this is what it says on the enforcement site:

    • Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information
      and/or discussion.
    It's not a guarantee your ban will be lifted, but there's always a chance it could be.
     
    Smwutches, Nov 2, 2015
    #3
  4. Need more information

    Hey there Astro TW!

    You should now have access to the Xbox One Preview Forums. When you get a chance, try clicking on the link. Thanks in advance!
     
    Mister Quimby, Nov 3, 2015
    #4
  5. Mister Quimby Win User

    Need more information

    Hey there Astro TW!

    You should now have access to the Xbox One Preview Forums. When you get a chance, try clicking on the link. Thanks in advance!
  6. Smwutches Win User

    Case review "Need More Information"

    No one here can say for sure, but this is what it says on the enforcement site:

    • Need Info: XBLPET requires additional information from you. Please refer to the enforcement agent’s latest comment and submit additional details to continue the investigation. Note that not every case will require additional information
      and/or discussion.
    It's not a guarantee your ban will be lifted, but there's always a chance it could be.
  7. Nicaro3225 Win User

    More Information

    Just to make a little more sense. The message i keep getting says "This Item Is Not Available From Your Current Location"
  8. Nicaro3225 Win User

    More Information

    my apologies. this is the first time ive used the x box live site. The information i forgot to out is that i am in THE UK the EU region for both my account and physical regions. My internet provider is SKY and i was trying to download black ops Escalation
    map pack. Thank you for going so far for me. Do you have any suggestions???
  9. Dirty Loco Win User

    More Information

    To make it easier to answer you, and to keep this thread in context, you should have posted this in your

    original thread
    , not make a new thread. If I hadn't done the research to find that thread, I wouldn't know what this thread was about.



    On to your issue. Follow the step described in
    this thread


    [quote user="Mister Gwyther"]

    I’m getting “region” errors

    In order to have the best experience on the marketplace, make sure that your account region and physical location match. Your account region was set when you first set up your Gamertag and can be checked by going to
    https://billing.microsoft.com and clicking on “Personal Information”.

    If you currently live in one of the newly added LIVE enabled regions, you can perform a one-time
    region transfer on your account.
    IMPORTANT: This region transfer is permanent and irreversible. Please make sure you pick the appropriate region and read all instructions before finalizing this transfer.

    If your account region no longer matches your physical location and your country is not one of the newly added regions, you would have to create a new account to reflect your location. If you don’t currently live in a
    LIVE supported region then you may continue to experience issues with purchasing or downloading from the marketplace.

    I really shouldn’t be getting these errors.

    Are you sure? Positive? 100% certain that you don’t fall into any of the scenarios listed above?

    Yes!

    Alright, please create or find a thread in this forum that describes your specific issue. Please include the following information:

    Account region.

    Physical region.

    Internet Service Provider (ISP).

    Content you are trying to download.

    [/quote]
Thema:

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