Netflix app crashing when playing Dolby Atmos content

Discus and support Netflix app crashing when playing Dolby Atmos content in XboX Insiders to solve the problem; Seems to have started to happen with the latest changes that Microsoft did with the Dolby Atmos setup. Every content I try to play that is Dolby Atmos... Discussion in 'XboX Insiders' started by /u/esmori, Jan 3, 2020.

  1. /u/esmori
    /u/esmori Guest

    Netflix app crashing when playing Dolby Atmos content


    Seems to have started to happen with the latest changes that Microsoft did with the Dolby Atmos setup.

    Every content I try to play that is Dolby Atmos enabled on Netflix (has the label), it crashes the app and goes back to the dashboard.

    Anyone happen to suffer this issue? Any suggestions?

    submitted by /u/esmori
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    /u/esmori, Jan 3, 2020
    #1
  2. RomiDumitru Win User

    Dolby Atmos on Xbox One X = issue !

    Hi Napalm

    Because my tv set Samsung is not so new and doesn't decode Dolby Atmos that is the reason for which I bought the XBOX ONE X to install the Netflix app in Xbox and to take out the Dolby Atmos from Xbox in Onkyo amplituner.

    Now, when I open the Netflix app on Xbox I can see which movie has or not the sound in Dolby Atmos. This feature can't see directly on Netflix app on Samsung because tv set Samsung is an old version and doesn't have eARC.

    Now, like I said ALL the GAMES and ALL the movie (Netflix) played on XBOX are in Dolby Atmos , no matter that they are or not in that sound format. THIS IS THE "PROBLEM".

    Thanks

    Romeo
  3. silwenae99 Win User

    BUG: With Dolby Atmos activated, all apps used Fallback to PCM 2.0

    I can confirm this bug with the Dolby Atmos app.

    My setup: Denon X4200W receiver with Xbox One S.

    Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.
  4. RomiDumitru Win User

    Dolby Atmos audio from Xbox One is delayed

    Hi

    I have the same problem like you. I have an Xbox One X connected through HDMI cable to an Onkyo amplituner 7.1 which is capable to decode Dolby Atmos & DTS X.

    I have installed Dolby app on my Xbox to get Dolby atmos sound and the result was that I have on all the games no matter if these are with sound in Dolby Atmos or not only in Dolby Atmos.

    Is very strange to get that. I have supposed that when I buy a game with sound in Dolby Digital 5.1 to have Dolby Digital 5.1 and when I buy games in Dolby Atmos to get Dolby Atmos in my amplituner Onkyo.

    The same problem I have with all the movies from Netflix. I installed the Netflix app on my Xbox One X and now all the movies I see have sound in Dolby Atmos, even if in the name of the movie on Netflix it is said the sound is recorded only in Dolby Digital
    5.1.

    What to do in that situation ?......I have tried every settings on my Xbox without any result.......When I put settings on output sound in Xbox everything I played is all in Atmos.

    Like you said: "We don't need everything to be upscaled to Atmos, we just want Atmos to work on stuff that is Atmos as it should!"

    Thanks in advance for everybody give me every piece of advice

    Romeo.
  5. napalm 31337 Win User

    Dolby Atmos on Xbox One X = issue !

    Hi RomiDumitru,

    *maybe* this "problem" is exactly how the Dolby Atmos App on Xbox One X works.

    Dolby Atmos native content? perfect! Dolby Atmos playback.

    No Dolby Atmos? the App upmix current audio track to Dolby Atmos (the headphones features works in this way).

    I don't know if is intentional.
  6. NeedABeer2Play Win User

    Atmos only outputs Multichannel

    So after following up with the Dolby Access support team, apparently games aren't supported on home theater, only on headphones:

    "Unfortunately, Games encoded with Dolby Atmos audio are not compatible with Dolby Atmos for Home Theater, as they are specifically configured for Dolby Atmos for Headphones. If the content you are experiencing is not compatible with the app you are
    using, then audio will cease, or will simply output as regular stereo output.

    To clarify, Dolby Atmos for Home Theater is included at no charge with any Dolby Atmos supported hardware, such as a receiver or Xbox One X, and is used to activate Dolby Atmos features via HDMI connection for a Dolby Atmos certified AVR, soundbar,
    or TV."

    "Unfortunately, the version of Dolby Atmos included with your Xbox is Dolby Atmos for Home Theater, which is not compliant with any gaming content."

    It kind of strikes me as hard to believe, or that this won't be addressed, but that's what they're saying for now. That said, it still isn't working for me for Netflix content either, so I'm going continue troubleshooting with them and see what's doable
    and what's not. Fingers crossed.
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Netflix app crashing when playing Dolby Atmos content

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