Network not connecting

Discus and support Network not connecting in XBoX on Consoles to solve the problem; Hi all My Xbox one has stopped connecting to the internet and I can’t play any games. The network connection is saying connected but when I try to... Discussion in 'XBoX on Consoles' started by Paul Monton, Jul 3, 2022.

  1. Paul Monton
    Paul Monton Guest

    Network not connecting


    Hi all

    My Xbox one has stopped connecting to the internet and I can’t play any games. The network connection is saying connected but when I try to test the network speed & statistics is all coming up as not available.

    I’ve tried rebooting the Xbox & WiFi router several times but nothing is working. I’m now getting a status on the right saying

    NAT type: moderate

    Double NAT detected

    https://xbox.com/xboxone/DoubleNAT

    Any ideas how to fix this?

    :)
     
    Paul Monton, Jul 3, 2022
    #1
  2. Jaymo1978 Win User

    Network connection?

    Yeah, that'd be a pretty good assumption. :) The only possibility could be if your console was purchased used or shipped to you by MS as a repair replacement - in that case it is possible the console was registered to the preview program by the previous
    user and would still be receiving preview updates unbeknownst to you.

    But, if you bought it new, this shouldn't apply.
  3. OGPineappleLord Win User

    Network connection?

    Nothing has changed at all in the past month.

    I take it if i have no idea what this preview program is I'm not on it?
  4. Jaymo1978 Win User

    Network connection?

    In addition to DURP's questions, I would also ask, are you in the preview program? If so, from around that same time back, there have been some NAT issues occurring with the current preview, so I would wonder if it's in the same category of problem. If you
    ARE in the preview, you would definitely want to post these details in that forum (if you need the link or navigation steps, let me know!)
  5. GMAN990 Win User

    Connecting to a Network

  6. Mister Cizl Win User

    Network Connectivity

    Hey AL SAYFULLAH! Are you able to test out the console on a friends connection? Additionally you can try out

    these
    alternative connection methods to see if the issue is with the console or network. Post back and let me know how it goes!

    --------------------------------------





    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
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Network not connecting

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