Never received my codes

Discus and support Never received my codes in XBoX Rewards to solve the problem; i redeems some gems right before xbox live rewards was shut down and never received the codes cacb1d8a-7fd0-40ba-80ba-87bc7ce69edf Discussion in 'XBoX Rewards' started by DaRenne, Jul 21, 2018.

  1. DaRenne
    DaRenne Guest

    Never received my codes


    i redeems some gems right before xbox live rewards was shut down and never received the codes

    :)
     
    DaRenne, Jul 21, 2018
    #1
  2. Never received my code

    Hi there, DarkDefender42;

    According to the promotion's
    Terms and Conditions
    , after purchasing an eligible Office 365 product, you needed to redeem the offer at
    Office 365 Login | Microsoft Office. If you did this prior to the October 31st end date, you'll need to contact Office / Microsoft support as this is their promotion and not one done by Xbox themselves.
     
    HyruleBalverine, Jul 21, 2018
    #2
  3. Never received my code

    I bought my Office 365 Home Package in September. Also getting the run around on where my 12 month code is. Everyone says it's not their area and that I need to post on a forum, sent me a link and I posed there and got redirected here. I followed all the
    steps and was concerned that I wouldn't receive this code to begin with. Can any support person please advise on what I need to do?
     
    DarkDefender42, Jul 21, 2018
    #3
  4. Never received my codes

    check you spam or junk folders, sometimes they come from a third party and end up there
     
    Itilianm0nst0r, Jul 21, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Unidentified User,

    If you are unable to find any codes or emails regarding any Vault prizes in your Junk/Spam folder, please create a new post with your gamertag. Currently, you are posting as "Unidentified User", so we cannot investigate any account you may be having issues
    with.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Never received my codes

    Hello Unidentified User,

    If you are unable to find any codes or emails regarding any Vault prizes in your Junk/Spam folder, please create a new post with your gamertag. Currently, you are posting as "Unidentified User", so we cannot investigate any account you may be having issues
    with.
  7. HyruleBalverine Win User

    Never received my code

    Hi there, DarkDefender42;

    According to the promotion's
    Terms and Conditions
    , after purchasing an eligible Office 365 product, you needed to redeem the offer at
    http://www.Office.com/xbox. If you did this prior to the October 31st end date, you'll need to contact Office / Microsoft support as this is their promotion and not one done by Xbox themselves.
  8. Miss Kleo Win User

    Never receive my code!

    Hello there XCrosbyX1337, thanks for posting! We've actually got a sticky post up regarding this issue, you can check there for more information:

    forums.xbox.com/.../2038404.aspx
  9. Itilianm0nst0r Win User

    Never received my codes

    check you spam or junk folders, sometimes they come from a third party and end up there
  10. HassanB Win User

    Never received code

    Hello,

    You will need to contact phone support again and reach out to them in regards to this code they were supposed to give you. Please make sure that when you contact them you make sure to give the customer service representative the SR (service request) number
    that you were given at the end of your previous conversation with customer service.

    You can reach out to them here.
Thema:

Never received my codes

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