Never recieved Apex Coin Pack.

Discus and support Never recieved Apex Coin Pack. in XBoX Sales and Promo to solve the problem; I have yet to receive any coins that are purchased on Apex legends. I requested A refund or at least the coins and was denied by Microsoft due to the... Discussion in 'XBoX Sales and Promo' started by JetBurkett, May 2, 2019.

  1. JetBurkett
    JetBurkett Guest

    Never recieved Apex Coin Pack.


    I have yet to receive any coins that are purchased on Apex legends. I requested A refund or at least the coins and was denied by Microsoft due to the no refund policy on the coin packs. I understand the policy of no refunds however I have yet to see one
    coin from my purchase. This feels a little like stealing. What can I do to when such a policy exist, that if you never receive a purchase from a seller, it's just too bad for the buyer. The term "All sales are final" naturally require delivery of the purchased
    product. Help please?

    :)
     
    JetBurkett, May 2, 2019
    #1
  2. Njal the Blue Win User

    Never recieved Apex Coin Pack.

    Hi, you should contact Support via this link: https://support.xbox.com/en-US/contact-us when you get to the virtual agent select "see other options" select "Account
    Management" then "Payment & billing" then select "show contact options" and then select the callback service.
  3. yobrizo Win User

    Never recieved Apex Coin Pack.

    try to contact with microssoft support
  4. Radiant Sword X Win User

    Never recieved Apex Coin Pack.

    Hi. Have you tried to reinstall the game? Maybe that may refresh it. Or if you like, you can submit a refund request under Support. Fill out the form and you should get an email from the reps.
  5. JUST DO IT415 Win User

    Never recieved Apex Coin Pack.

    I forgot the exact date but I remember that promo you're talking about stated that you may have to wait up till sometime in June? I think most people should only have to wait a week or less but not everyone will receive the digital code fast. I think you'll
    receive the code pretty soon, I would wait a little bit longer to see if you'll get it.
  6. JetBurkett Win User

    Never recieved Apex Coin Pack.

    I did contact Microsoft Support, they were kind enough to remind me of the no refund policy on coin packs after several days of review. I would be happy to post the email. If you think it would help? I've got a case number and a closing date for the dispute.
    Just no Apex Coins and as they put it " No Refunds". I realize it's only $10.
Thema:

Never recieved Apex Coin Pack.

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