Neverwinter/Arc non customer support

Discus and support Neverwinter/Arc non customer support in XBoX Games and Apps to solve the problem; Arc non customer service/support ok i know it is not that big of deal, but i purchased a Heirloom pack for xbox one and some of the items listed were... Discussion in 'XBoX Games and Apps' started by elad 13, May 27, 2015.

  1. elad 13
    elad 13 Guest

    Neverwinter/Arc non customer support


    Arc non customer service/support

    :)
     
    elad 13, May 27, 2015
    #1
  2. Neverwinter/Cryptic arc

    No luck you can talk about it with the community but can't contact them because we are outside the region and they don't even have a contact number for Australia lol so the only way is to phone America which I can't do thank you again for your help I guess
    I will move on with lesson learnt I will message some of my friends in America to see if they can help me being the big dispute is going on over there with them & Microsoft being a world wide game there would be thousands in the same situation
     
    PUB OminousFlea, May 27, 2015
    #2
  3. ChrisCalvin71, May 27, 2015
    #3
  4. Stiehl9s
    Stiehl9s Guest

    Neverwinter/Arc non customer support

    Wow, have you gotten your Bag or Zen back yet?
     
    Stiehl9s, Jun 16, 2015
    #4
  5. I have no idea how much they're making on this game selling Zen on the Xbox One, nor do I care. Seems if ARC is not helping you on what you bought, you should report this to Xbox/Microsoft about ARC.
     
    Mimbo McJimbo, Jun 26, 2015
    #5
  6. Yea thats def true, i also contact the support and tell them exactly where's my problem and they say: "Pls describe your problem a little bit more exactly". So where is the fking problem i dont get my AD back from the AD->ZEN excange acc. how can i describe
    it more exactly, i tell them where i transfered it with which ID and so on ... but yea its a "free game" so i think your zen is gone i buyed 10.600 today but now it says there's an update and i can't update for any reason xD (all ms-services are online)...
    we will see.

    But keep this thread up, as customer how purchased articles it is effrontery!
     
    K1LL3RV1RU5XP, Aug 4, 2015
    #6
  7. Knucklez
    Knucklez Guest
    xbox will only tell you that the game developer has to fix it,we pay a subscription to xbox to even play these games but when arc wont fix know bugs,fix servers that have been complete unplayable for 3 days or in your case get the items you pay for they
    blow it off.

    xbox need to make these companies accountable for your lack of support since we have to pay a fee just to use xbox live or we all stop paying for xbox live and take our business somewhere else
     
    Knucklez, Aug 30, 2015
    #7
  8. xr1st1anos
    xr1st1anos Guest

    Neverwinter/Arc non customer support

    I have issues with Neverwinter as well. Their customer service is fairly poor.

    One more fairly big issue that has come to attention is that how are they managing to sell items (ZEN) in Australia when they have not been classified by the Australian Classification Board? I have spoken to the ACB and it seems the game has only been classified
    for PC and not XBOX1.

    Why did XBOX1 allow the ZEN app to be active in Australia?
     
    xr1st1anos, Oct 8, 2015
    #8
  9. Skanker irl
    Skanker irl Guest
    I too have experienced poor customer support.
     
    Skanker irl, Oct 10, 2015
    #9
  10. GunslingerK
    GunslingerK Guest
    I think I have went to them 5 times with valid problems and nothing. Glad nothing really wrong goes on cause you are ***!
     
    GunslingerK, Feb 10, 2016
    #10
  11. II Dyu II
    II Dyu II Guest
    they suspend my account and don't even send me an e-mail.

    I open a ticket and they said i bought AD from a third part!

    ????? what ?????

    And after a send my billing historic they said, the ad came from a ad seller.

    This means that: i put something to sell on Trade house, and this guy bought and this is my fault

    hahahahahahaha this guys are a joke!
     
    II Dyu II, Nov 1, 2018
    #11
  12. II Dyu II Win User

    Neverwinter/Arc non customer support

    they suspend my account and don't even send me an e-mail.

    I open a ticket and they said i bought AD from a third part!

    ????? what ?????

    And after a send my billing historic they said, the ad came from a ad seller.

    This means that: i put something to sell on Trade house, and this guy bought and this is my fault

    hahahahahahaha this guys are a joke!
  13. GunslingerK Win User

    Neverwinter/Arc non customer support

    I think I have went to them 5 times with valid problems and nothing. Glad nothing really wrong goes on cause you are ***!
  14. K1LL3RV1RU5XP Win User

    Neverwinter/Arc non customer support

    Yea thats def true, i also contact the support and tell them exactly where's my problem and they say: "Pls describe your problem a little bit more exactly". So where is the fking problem i dont get my AD back from the AD->ZEN excange acc. how can i describe
    it more exactly, i tell them where i transfered it with which ID and so on ... but yea its a "free game" so i think your zen is gone i buyed 10.600 today but now it says there's an update and i can't update for any reason xD (all ms-services are online)...
    we will see.

    But keep this thread up, as customer how purchased articles it is effrontery!
  15. Mimbo McJimbo Win User

    Neverwinter/Arc non customer support

    I have no idea how much they're making on this game selling Zen on the Xbox One, nor do I care. Seems if ARC is not helping you on what you bought, you should report this to Xbox/Microsoft about ARC.
  16. xr1st1anos Win User

    Neverwinter/Arc non customer support

    I have issues with Neverwinter as well. Their customer service is fairly poor.

    One more fairly big issue that has come to attention is that how are they managing to sell items (ZEN) in Australia when they have not been classified by the Australian Classification Board? I have spoken to the ACB and it seems the game has only been classified
    for PC and not XBOX1.

    Why did XBOX1 allow the ZEN app to be active in Australia?
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Neverwinter/Arc non customer support

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