New external HHD will not work saying it needs USB 3.0 when it is.

Discus and support New external HHD will not work saying it needs USB 3.0 when it is. in XBoX on Consoles to solve the problem; I have now purchased 2 different external HHD's for my XBOX one S, both are well over 256GB and both USB 3.0. One of the HDD was a 2TB and that told me... Discussion in 'XBoX on Consoles' started by Dawn Mason, Aug 3, 2019.

  1. Dawn Mason
    Dawn Mason New Member

    New external HHD will not work saying it needs USB 3.0 when it is.


    I have now purchased 2 different external HHD's for my XBOX one S, both are well over 256GB and both USB 3.0. One of the HDD was a 2TB and that told me that I needed one with 256GB storage or greater and USB 3.0 or faster. This new one is 3TB and is saying I need one that is a USB 3.0 or faster.
    I have followed instructions online to format them. However, I had to do this on my laptop, as the only thing I actually found was a YouTube video with a very old update and perhaps this is the problem, but I cannot seem to locate how to do it on this current update. The only options I have when I click on the external hard drive is "View contents" and "Set as capture location". It doesn't have an option to "Format for games and apps". When I click on set as capture location an error comes up stating "Try a different device. To capture clips and screenshots externally, storage must be USB 3.0 or faster. This device is too slow. (0x80bd003b)". However, both HDD's I have tried are both USB 3.0, so they should both work. I don't understand what else I am supposed to do. The only thing that I think it could be is that when I formatted them I had to do it as exFAT instead of FAT32. Other than that I don't understand what else I'm supposed to do. I even tried it on NTFS with the 2TB as I wasn't aware at first that I would have to format it. Any help is appreciated!
     
    Dawn Mason, Aug 3, 2019
    #1
  2. onyxishere Win User

    Unable to format external hard drive

    Is the drive USB 3.0 compatible? If not that would be the reason that it is not working. The external drive must be USB 3.0.
  3. Internet Expert Win User

    External hard drive

    If the external drive was built with only a USB 2.0 connector, you will need to buy a new external drive. If that is the case, I recommend you return the USB 2.0 drive for your money back or an exchange for a USB 3.0 model.

    The enclosure must support a USB 3.0 connection. Look for indicators on the retail box that say "USB 3.0".

    USB 3.0 connections look like this (they usually have blue coloring):

    [​IMG]

    The first one goes into the Xbox. Either of the last two connect to the drive.
  4. LingLing1211 Win User

    New external hard drive recognized for media - won't format for games and apps.

    Problem Solved! So turns out the problem is the usb 3.0 cable that came with the external hard drive. I went out and got a new usb 3.0 cable like someone suggested on another thread and it worked! :)
  5. FlintyGull79 Win User

    HD already filled up due to installation requirement

    Need patch that allows the use of External 3Terabytes USB 3.0 Hard Drives on the new Xbox One Console folks!!!
  6. FlintyGull79 Win User

    Xbox One Tear Down

    External 2Terabyte USB 3.0 Hard Drive compatibility and support is TRULY needed on the new Xbox One console folks!!!
Thema:

New external HHD will not work saying it needs USB 3.0 when it is.

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