Newly purchased consol with missing game card

Discus and support Newly purchased consol with missing game card in XBoX Games and Apps to solve the problem; I recently bought a xbox one Forza package but the card is missing to redeem the game and xbox live membership. Im not getting anywhere with the... Discussion in 'XBoX Games and Apps' started by WillHarris3, Apr 6, 2020.

  1. WillHarris3
    WillHarris3 Guest

    Newly purchased consol with missing game card


    I recently bought a xbox one Forza package but the card is missing to redeem the game and xbox live membership. Im not getting anywhere with the website. Whats the best way to contact microsoft? Does anyone have a phone number?

    :)
     
    WillHarris3, Apr 6, 2020
    #1
  2. Smwutches Win User

    Newly purchased consol with missing game card

    For that you would typically contact the retailer you purchased it from for an exchange.

    Xbox support no longer has a direct number. You can request a call back or chat with support through http://support.xbox.com/contact-us If you don't see those options, choose
    a different category/topic. Typically billing options will always have those available.
  3. MorseyBaby Win User

    Newly purchased consol with missing game card

    Phone number will depend on your region. the best thing to do if you bought it from Microsoft is to go into your orders page on the store. There should be a link on the order itself to report a problem.

    You can also try the webchat facility here: https://support.microsoft.com/en-us/contactus/
  4. AmberFlunky257 Win User

    Wont Accept Credit Card

    No err code is shown. Simply wont confirm credit card info. Im in a country not in the US, but keeps asking state. What to do? Cant purchase xbox gold no newly purchased game! Stuck!!@!!!
  5. SirPrakan Win User

    Newly purchased games missing from account.xbox.com/MyGames list

    I have the same problem from the end of August recently purchases of Xbox One are missing at
    account.xbox.com/MyGames list (WWE 2K16, Earthlock, and BF Hardline..)

    However, it is working fine for Xbox 360 titles.
  6. Mister Beep Win User

    Newly purchased games missing from account.xbox.com/MyGames list

    Hey RedPhoenix HD,

    My apologies! Recently purchased games not showing up on the 'My games' list is still in the process of being looked into. I got a little focused on the purchases not reflecting on the game's store page, which is now resolved.

    [quote user="RedPhoenix HD"]Additionally, if I do go to purchase a game title, it prompts me to add a payment option, which I already have on my account. There is both a CC and a MS Account on file with balance. Neither appear when on the store website when
    trying to purchase.[/quote]

    That's definitely worth posting a new thread about. Currently this thread is covering a few different issues, most of which are still being worked on. I'll definitely be sure to keep you all updated on the 'My games' list on Xbox.com not including newer
    purchased games, but if there are any new issues that pop up, please be sure to post a new thread detailing that issue.

    Thanks all!
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Newly purchased consol with missing game card

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