No Access to main account :'(

Discus and support No Access to main account :'( in XBoX on Consoles to solve the problem; Hi Guys I'm writing this with my second account. (Sorry for bad english I'm german) So everything started with that i had to make one of those... Discussion in 'XBoX on Consoles' started by CuriousOrb99, Aug 30, 2014.

  1. CuriousOrb99
    CuriousOrb99 Guest

    No Access to main account :'(


    Hi Guys I'm writing this with my second account.

    (Sorry for bad english I'm german)

    So everything started with that i had to make one of those security proofs: I have to sign in with my e-mail and password. But then it said something is wrong with my account. Error Code: 8015DO2E. I searched after the Error Code and it said that maybe someone
    else got access to my account too. So then I logged in into my account at the xbox.com website. Now after i logged in it says that someone else got might access to my account and i have to proof now that I'm the right owner.

    But here starts the real problem: there are only 2 ways I can proof it. First: They send me a code to my email which is linked with my microsoft account. But i forgot the password of my E-Mail address because it's already 2-3 years old. I tried the password
    reset option where I have to call their support-hotline which costs 4€ for EACH CALL. I called the hotline 10-15 times but the line was every time busy, and they not even have an waiting queue. So I can't pick this option anymore.

    Second Option: I have to fill an formular and I have to fill in so much Information as possible. But there's another big problem. They say the information isn't enough

    And I can't fill in enough Information because there is no Information to fill in. As example: They say I have to fill in what the eMail Subject of my last eMail was BUT I never had written any eMails or created eMail-folders. I only used this microsoft-account
    for my xbox. So that I can log in with my Gamertag.

    But now how do I get access to my main account back? 2 Options but I can't take one of'em

    I really don't want to lose this account. It exists already 3-4 years! I don't know if I'm allowed to post Gamertags so i don't do.

    :)
     
    CuriousOrb99, Aug 30, 2014
    #1
  2. ngocphi
    ngocphi Guest
    put password on buying Live points?

    No generally the main account security is supposed to be the parent not a child and access to the main account is the responsibility of the parent you can add a passcode to prevent people from signing on your main account
     
    ngocphi, Aug 30, 2014
    #2
  3. Xbox live sharing

    Hi make sure your main account is set as your xbox home on that Xbox. Go to settings/Personalitation/my home xbox ...access to both xbox one and xb360 games will be shared aswell as gold access as long as main account has access
     
    xPaM tHe MaNx, Aug 30, 2014
    #3
  4. No Access to main account :'(

    DangerousBard, Aug 30, 2014
    #4
Thema:

No Access to main account :'(

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