No access to my xbox live account

Discus and support No access to my xbox live account in XBoX Accessibility to solve the problem; My xbox live account was set up using a email from a previous job. I no longer work there and have no way of accessing my account. I have not been at... Discussion in 'XBoX Accessibility' started by nancyflores1, Oct 6, 2018.

  1. nancyflores1
    nancyflores1 Guest

    No access to my xbox live account


    My xbox live account was set up using a email from a previous job. I no longer work there and have no way of accessing my account. I have not been at this job since 2010 and do not remember my password. I would like to update my new information. I have
    tried account recovery and looking for a phone number to speak to someone. They take money out of my account every year so I no there has to be a way to update. Please help! Thank you

    :)
     
    nancyflores1, Oct 6, 2018
    #1
  2. ClNTRoN
    ClNTRoN Guest
    Xbox Live Confusion?

    Xbox Live is free.

    You can make a Gold account, or a Silver account.

    The Gold account gives you access to access to play online, along with free monthly games and weekly deals. This has a fee.

    The Silver account gives you access to Xbox Live and apps, but you just can't play online or get the free games. This is free.
     
    ClNTRoN, Oct 6, 2018
    #2
  3. TSForrest
    TSForrest Guest
    2 Xbox ONE consoles in one house. How do I buy games for both consoles and with out buying 2 disk?

    I found a workaround that lets my kids use my games on their Xbox, while I can still play the same games on my Xbox, even play Halo 5 Co-op with my kids on their Xbox (1 kid at a time for Halo 5, both kids for Halo 1-4), and me on my Xbox. Note, I have the only Live Gold account in our household. It's not the preferred solution for this (Yo, Microsoft, Family Gold Subscription, please!), however it works very well for 2 Xbox One consoles. Here's what I had to do...

    (My Xbox)
    1. Settings - Personalization - My home Xbox
    - I removed my Live Gold account from "My home Xbox", leaving no account set for this.
    2. Settings - Account - Sign-in, security & passkey
    - Set my Live Gold account for "Instant sign-in"
    3. Settings - Power & Startup - Turn off or restart - Restart now
    - Rebooted Xbox for settings to take effect.

    (Kids' Xbox)
    I have my Gold account and the regular accounts for my wife and kids set up to login.
    1. Settings - Personalization - My home Xbox
    - Using my Gold account, I selected "Make this my home Xbox"
    2. Settings - Account - Sign-in, security & passkey
    - I set one of my kids' accounts for "Instant sign-in".
    3. Settings - Power & Startup - Turn off or restart - Restart now
    - Rebooted Xbox for settings to take effect.

    My Xbox now has no account set with "My home Xbox", but since it has my Gold account set for Instant sign-in, it will still automatically have access to the games, movies, and other content. However, it won't automatically install purchased games, but that is easily remedied by accessing "My games & apps" from the Xbox home screen, where I will see newly purchased games under the "Ready to Install" section where I can easily install them.

    A Live Gold account can only have one Xbox selected as its "home Xbox", however, on that home Xbox, all other accounts that sign-in will have access to the content purchased by the Gold account. This is what allows my kids to access my Gold account content on their Xbox. In addition to the "home Xbox", any purchases made by a Gold account will follow that account to any "non-home Xbox" where the account is logged-in. Since my account is still set for "Instant sign-in" on my Xbox, my purchases are always available, unless I log out. Other people can still login to my Xbox and use the content I have purchased, as long as my Gold account stays logged in, too. If, for some reason, I login on my Kids' Xbox, it will log me out on my Xbox, but I just log back in when I am done playing with my kids on their Xbox. This let's me play Halo 5 Guardians in Co-op mode with me logged in on my Xbox, and one of my kids logged in on their Xbox, which has access to my Gold account content, because that is my "Home Xbox". So far, I have not encountered any complications with this setup. If I do, I will amend my post here.

    Good luck! I still have not found a way to share content across three Xbox consoles simultaneously, however, this does work for two consoles, even if they are not in the same location. I have also been told that some cablemodems and broadband routers may have trouble with two Xbox consoles accessing Xbox Live games simultaneously from the same residence, but I have Comcast Xfinity Internet service using the WiFi gateway they provided (Cisco DPC3941T wireless gateway/router), and I have not had any trouble playing Xbox Live games on both consoles at the same time.

    -TSForrest
     
    TSForrest, Oct 6, 2018
    #3
  4. XBF Diego M
    XBF Diego M Guest

    No access to my xbox live account

    Hey Nancy,

    For forgotten passwords to Microsoft/Xbox accounts, the only way to reset the password if the security info is out of date is to continue to fill out the
    Account Recovery Form.

    To speak to an agent, you would need to go to
    Xbox Customer Support
    , log in to your account and follow the portal to request a callback to your desired number.

    They will help as much as possible to recover your account and then help with updating your account info once the account is recovered.

    I hope this information helps!
     
    XBF Diego M, Oct 6, 2018
    #4
  5. XBF Diego M
    XBF Diego M Guest
    Hey Nancy,

    My pleasure! Don't hesitate to come back to the forums anytime you have any questions or concerns!
    (⌒_⌒)
     
    XBF Diego M, Nov 5, 2018
    #5
  6. MajorityBead285 Win User

    Preview Member

    how can I access my xbox 360 live account to my new xbox one?
  7. SubtendedAsp8 Win User

    Xbox problem

    I cannot access my xbox live account..

    It just says Windows Live ID invalid.
  8. Stang xX Win User

    Can't login to any accounts.

    can not sign into live. can sign into my account but with no access to live or features. on xbox one and my live is active until november 2016
  9. WPAK Win User

    Linking two Xbox accounts

    Hi there,

    I'm afraid there is not way to link or merge two (or more) Xbox Live Accounts in to 1 account.

    You will have to get access to that original Microsoft Account to get access to that Xbox Live Account, maybe the steps or links on this page will be able to regain access to that MS account:

    https://support.xbox.com/my-account/microsoft-account/lost-password-solution


    That link will have all options on how to try and get access again to the account up to contacting Xbox Support.

    Let us know the results
  10. The Claap Win User

    Download free Xbox Live gold game

    You should be able to access Live if you have the account that has the subscription signed in. So, say your son has Live on his account, but you don't on yours. Sign his in, and then "switch accounts" and sign into yours. You'll have access to live, and
    you should be able to download whatever game you want. This is on the Xbox One. I'm not sure about child accounts, but the accounts on my Xbox have live as long as my account is signed in.
Thema:

No access to my xbox live account

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