none existent customer support

Greig C1 · Aug 3, 2022

Why is it now impossible to speak to someone about the problem i am having with the series s?

The automated so called help is not fit for purpose and keeps sending you around in circles without resolving anything. It gives you call times but they have removed the contact numbers and online chat help.

The uk Microsoft number, when i finally found it (it has been removed from Microsofts own site for some reason) just refers you back to the useless automated page when you are once again sent around in circles with no actual assistance or resolution.

This is the most appallingly frustrating customer service i have ever experienced. I am now stuck with a 4 month old faulty series s that doesn't work correctly and i have zero support. Microsoft are making it as difficult as possible for xbox customers to get help. Why?

:)

Lucas Lauer

Hello, Greig. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

We users only have the option to chat with a live agent or to request a callback on the Xbox support page. If the option to chat with a live agent does not appear to you, please keep changing the description of your issue and the topics/categories until it does.

But may I know exact your issue so I can try to help you with it? What exact is happening with your Series S console?

Waiting for your reply.

3kidsgary

Message to Microsoft....your customer service is none existent and for which a company of your stature should be seriously ashamed. Due to no answers nor support I now have a Xbox One X going in the bin or as you say.....trash can!

XBF Brad A

Hello AP,

Thanks for reaching out to the forums. We understand you have question with support. Sorry for the long time it is taking for your issue. Currently due to the worldwide pandemic support is very limited. It is even posted on the

support page.

We’re experiencing heavy volume at the moment. Wait times for refund requests, contacting us, and other support services may be longer than usual.

Escalations themselves can take anywhere from 7 days to 3 weeks depending on the issues. As mentioned we recommend to keep in contact through emails with the support team.

Thanks,

Brad

xxxTIMBURYxxx

Im sorry you're having this experience and understand your frustration. If you haven't already, I suggest replying to the email you received and explaining the current issue/situation.

Luc _D

I've contacted xbox customer support and Microsoft customer support. and i just checked al my folders and in none of the there is an andere.

none existent customer support