Not able to get Bolt as Games with Gold

Discus and support Not able to get Bolt as Games with Gold in XBoX Games and Apps to solve the problem; Hi, I have not been able to “buy” the Xbox 360 game Bolt as this month’s Games with Gold. On xbox.com the browser just keeps loading, when pressing... Discussion in 'XBoX Games and Apps' started by StarGazeer, Oct 13, 2019.

  1. StarGazeer
    StarGazeer Guest

    Not able to get Bolt as Games with Gold


    Hi,

    I have not been able to “buy” the Xbox 360 game Bolt as this month’s Games with Gold. On xbox.com the browser just keeps loading, when pressing Buy. Whereas on my Xbox One X I get a “Ooops! What happened to this page?”

    My subscription is active, my creditcard is connected (and I have tried removing it and reconnecting it) but nothing have worked. I am located in Denmark. I bought another Xbox360 game via the Store on X yesterday, so it only seems to Bolt.

    Anybody else having this issue?

    :)
     
    StarGazeer, Oct 13, 2019
    #1
  2. YamiDragoon Win User

    Not able to get Bolt as Games with Gold

    I have the same problem, for the 3rd consecutive XBox 360 Games with Gold game!

    I tried reaching out via chat and e-mail but the customer support treats me like I'm an idiot.

    They tell me how to download it via console and tell me to use a credit card.

    Firstly: Via browser, I do not need a credit card at all!

    The problem is, that all the XBox 360 Games with Gold Games just keep loading upon "buying" them infinitely.. so they never count as bought..!

    And secondly, in some countries, it is NOT the norm to own a credit card..

    I feel like the customer support doesn't really care and I am really pissed off,

    because I missed out on 3 games that are supposed to be mine for free,

    and it seems that Microsoft doesn't even care about fixing that issue at all..!

    I am a loyal XBox gamer, being a gold member since like.. 12 years..

    But slowly I am having my doubts thanks to a few things.......
  3. StarGazeer Win User

    Not able to get Bolt as Games with Gold

    Thanks. I have tried clearing the browser cache to little avail.
  4. XBF Crystal P Win User

    Not able to get Bolt as Games with Gold

    Hey there StarGazeer,



    Thanks for reaching out. I understand there is an issue with downloading the Xbox 360 games with gold.

    I recommend checking out the following troubleshoot article:
    Troubleshoot Xbox 360 Marketplace purchasing. The solutions
    on this page can help resolve issues purchasing content or downloading free content from the
    Xbox 360 Marketplace.

    Hope this helps.
  5. Onyx Is Here Win User

    Not able to get Bolt as Games with Gold

    Sorry to hear it. The game is available in your region so that's not the issue. Please try clearing your browser's cache to see if that helps.
  6. NeoDan123 Win User

    Not able to get Bolt as Games with Gold

    Some games is not available in all regions. As the required licence rights was not acquired at the initial launch of the game.

    We are also not able to "claim" the Games with Gold game of Bolt in my country, South Africa.
Thema:

Not able to get Bolt as Games with Gold

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