Not able to see $1 charge option for upgrade to Ultimate

Discus and support Not able to see $1 charge option for upgrade to Ultimate in XBoX Games and Apps to solve the problem; I bought a gamepass couple of days ago and upgraded it to Ultimate (without knowing the true benefits of upgrade), I came across the option to upgrade... Discussion in 'XBoX Games and Apps' started by wats1naname, Jun 13, 2019.

  1. wats1naname
    wats1naname Guest

    Not able to see $1 charge option for upgrade to Ultimate


    I bought a gamepass couple of days ago and upgraded it to Ultimate (without knowing the true benefits of upgrade),

    I came across the option to upgrade even longer duration of gold/gamepass to ultimate and canceled my current sub.

    I now bought 2 years of gold hoping to upgrade overall to ultimate, however now on the payment screen I am shown a full price per month option, wondering where to head from here, how much will I be charged per month? How can I access the $1 option again

    :)
     
    wats1naname, Jun 13, 2019
    #1
  2. Tomesso Win User

    Not able to see $1 charge option for upgrade to Ultimate

  3. Alucario Ultra Win User

    Not able to see $1 charge option for upgrade to Ultimate

    Well, as the others says, it's a one time deal. You cannot upgrade again of you already have pay the 1$.

    It's mostly because it's a trial. I think of it kinda like a gift to the community. I recently get the 1$ 3 months game pass deal, and then upgrade. So I have the 3 month upgraded to xbox xbox pass ultimate.
  4. Christyna64 Win User

    Not able to see $1 charge option for upgrade to Ultimate

    If you subscribed for the $1 price, then you can't pay that price again. It is a one time deal. When you are on the Ultimate Gamepass page make sure you are signed in so the $1 price will show up if you have not use it already.
  5. {Parity} Win User

    Not able to see $1 charge option for upgrade to Ultimate

    The best thing to do is contact
    Xbox Support
    .

    The best way to reach Live Support would be here:
    https://support.xbox.com/contact-us

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  6. XBF Brad A Win User

    game pass ultimate canceling. now game pass beta for 6 month is cleared too?

    Hi Maik,

    Thanks for coming to the forums. When you upgrade your subscriptions to Ultimate, it converts the time you have to Ultimate. So when you cancel it, it cancels everything. It is stated as such in the

    Ultimate game pas FAQ
    . Quote from the FAQ:

    Please note, the upgrade of any prepaid time cannot be reverted to Xbox Live Gold or other Xbox Game Pass plans and is not eligible for refund.

    You can request a call from support to see if they are able to do anything.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
Thema:

Not able to see $1 charge option for upgrade to Ultimate

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