Not able to sign in or add new M account

Discus and support Not able to sign in or add new M account in XBoX on Consoles to solve the problem; It’s started with a fault message that I want able to sign in automatically. Tried a few times manually, the message told me to try again. Didn’t work.... Discussion in 'XBoX on Consoles' started by Sannekesson, Sep 2, 2019.

  1. Sannekesson
    Sannekesson Guest

    Not able to sign in or add new M account


    It’s started with a fault message that I want able to sign in automatically. Tried a few times manually, the message told me to try again. Didn’t work. Ofc. Deleted my account from my Xbox and tried to “ add new”. The loading “ wheel” appeared but
    then it did just shut down the page again. ( did a log in at my friends Xbox and it worked without any prob). Tried to reboot, didn’t work. Did a factory reset, didn’t work ether. What could be wrong?

    :)
     
    Sannekesson, Sep 2, 2019
    #1
  2. XBF Ruben D Win User

    Not able to sign in or add new M account

    Hello Sannekesson,

    Thank you for posting on Xbox Forums. In regards to the log-in issue, I understand that you've already tried removing and re-adding the profile to the console, a Reboot, and a factory reset, just to clarify though, did you perform a
    Full Factory Reset or a Soft Factory Reset? if you've only performed a Soft Factory Reset, (Keep Games & Apps), then
    I would suggest trying a Full Factory Reset. Additionally, I would suggest checking your network as well, try rebooting it by unplugging it for 5 minutes then plugging it back in. After which, you will need to
    Power Cycle the console.

    If you need further assistance or have any other questions or concerns please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.
  3. Zero420override Win User

    Not able to sign in or add new M account

  4. Sannekesson Win User

    Not able to sign in or add new M account

    I did a full factory reset. How do i power cycle the konsol?
  5. XBF Steven R Win User

    Not able to sign in or add new M account

    Hey there Sannekesson

    Thanks for reaching out to the Forums for advice on how to hopefully get your console to let you sign in appropriately. I can totally see how this could be pretty concerning/confusing. Power cycling can be done by
    turning off your console by holding the
    Xbox button
    on the front of the console for approximately 10 seconds. After it turns off, turn your console back on by pressing the
    Xbox button on the console or the
    Xbox button on your controller. You'll know that you did it right when the green loading screen comes up.

    When you get the chance, give that a shot and let us know how that helped

    Thanks!
  6. Sannekesson Win User

    Not able to sign in or add new M account

    Oh, yeah. Ive done that a few times aswell, but tried again just in case. Didn’t work.
Thema:

Not able to sign in or add new M account

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