Not able to use my microsoft balance.

Discus and support Not able to use my microsoft balance. in XBoX Games and Apps to solve the problem; When i go to purchase what i want it says "Get started! Add a payment method" and i'm like what? I have my credit card inserted and money in my... Discussion in 'XBoX Games and Apps' started by OmarZr, Oct 18, 2020.

  1. OmarZr
    OmarZr Guest

    Not able to use my microsoft balance.


    When i go to purchase what i want it says "Get started! Add a payment method" and i'm like what? I have my credit card inserted and money in my Microsoft Balance and it wont give me the option to buy anything with my balance. Please tell me how to use
    my balance.

    :)
     
    OmarZr, Oct 18, 2020
    #1
  2. XBF Eladio M Win User

    Not able to use my microsoft balance.

    Hey OmarZr

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to use the funds on your account.

    I would encourage you to
    remove the payment instrument
    from your account first, and then add it once more when prompted. This should allow you to display your card on file when completing purchases.

    As far as the funds on your account, we recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    I hope this helps
  3. MXR Alpha Elite Win User

    Pay my 6.99 delay just with my microsoft balance without adding any payment option

    Sorry for the inconvenience, You are not able to pay past due balances with Microsoft Balance.
  4. doodle2003 Win User

    Not able to use Microsoft Account balance to buy items on 360

    Ya use a creditcard Or use a Xbox 360 if you want to use the balance Those are your only two options

    Balance cannot be used for backwards compatibility games if you are trying to use the webpage or Xbox one

    Only way to use balance is to use an Xbox 360 console
    thats the thing i have a 360 and i am not able to use the balance when i use the 360
  5. ngocphi Win User

    Not able to use Microsoft Account balance to buy items on 360

    Ya use a creditcard Or use a Xbox 360 if you want to use the balance Those are your only two options

    Balance cannot be used for backwards compatibility games if you are trying to use the webpage or Xbox one

    Only way to use balance is to use an Xbox 360 console

    thats the thing i have a 360 and i am not able to use the balance when i use the 360
    If you used prepaid code from outside your region the balance wouldn't be available to you
  6. ngocphi Win User

    Not able to use Microsoft Account balance to buy items on 360

    Ya use a creditcard Or use a Xbox 360 if you want to use the balance Those are your only two options

    Balance cannot be used for backwards compatibility games if you are trying to use the webpage or Xbox one

    Only way to use balance is to use an Xbox 360 console
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Not able to use my microsoft balance.

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