Not being able to log back into my xbox app and been given another account on my email.

Discus and support Not being able to log back into my xbox app and been given another account on my email. in XBoX Accessibility to solve the problem; So I have been trying to log back into my xbox account for a while now on the xbox app, however I am unable to do so as xbox has gave me a brand new... Discussion in 'XBoX Accessibility' started by Lambertghini24, Jan 7, 2019.

  1. Not being able to log back into my xbox app and been given another account on my email.


    So I have been trying to log back into my xbox account for a while now on the xbox app, however I am unable to do so as xbox has gave me a brand new account istead. I have not asked for a new one. This means that the only way of doing anything to do with
    xbox I have to do it all on my xbox. Would like a helpful way to resolve this.

    Many thanks,



    :)
     
    Lambertghini24, Jan 7, 2019
    #1
  2. XBF Brad A Win User

    Not being able to log back into my xbox app and been given another account on my email.

    Hello Lambert,

    Thanks for coming to the forums. Being that you signed in and got a new gamer tag, you most likely didn't sign in with the correct email. You can go to the
    account website and sign in there, we also recommend to try a couple different emails. If still unable to get in the correct account you can request a call back from a support agent.
    You can supply your normal gamer tag and IF they are able to verify the account they can give you the information on the account.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  3. {Parity} Win User

    Not being able to log back into my xbox app and been given another account on my email.

    Make sure you are trying to log into the old account with the same email address that you used on it. If you can't get that to work try contacting support directly using this
    LINK.

    Hope this helps. Good Luck.
  4. Lambertghini24 Win User

    Not being able to log back into my xbox app and been given another account on my email.

    Thanks for the advice I will call them now and see what they

    Thanks

  5. Boraque VII Win User

    Relocating GT to new xbox ~Issues

    Sigh* There really should be another way to verify the account other then being able to log into the email.
  6. A Lonely Lamma Win User

    Corrupted account, Need help!!

    I'm having a similar problem, my main account has a deleted email on it and I went to go log into xbox.com with my main account and it said that my account has been blocked because they think someone was using it to send spam and that they needed to send
    an email to my deleted email adress to verify that it was me and I cant recover my email account back because its been more than 6 months of it being deleted.
Thema:

Not being able to log back into my xbox app and been given another account on my email.

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