Not being able to refund a game gift.

Discus and support Not being able to refund a game gift. in XBoX Games and Apps to solve the problem; I sent my friend Hollow Knight as a Christmas gift yesterday, and it said the gift was sent. I figured since he was able to send me Cuphead, and I was... Discussion in 'XBoX Games and Apps' started by JiggliJellifish, Dec 26, 2020.

  1. Not being able to refund a game gift.


    I sent my friend Hollow Knight as a Christmas gift yesterday, and it said the gift was sent. I figured since he was able to send me Cuphead, and I was able to play it, it would work.

    Turns out it only works one way for some reason, and he was unable to redeem the gift code. So I decided to try and get a refund off of it, but the option to refund the gift isn't showing up. I can't refund it from my order history, and I can't talk to someone
    about getting it refunded. Please help me.

    I've tried talking to the bot to help me, but it's been pretty useless. Has someone else had this issue before, and if so, how did you deal with it?

    :)
     
    JiggliJellifish, Dec 26, 2020
    #1
  2. XBF Brad A Win User

    Возврат денежных средств[Translation-Refunds]

    Hello Fellow gamer,

    Thanks for reaching out to the forums. We see you have a question about a donated/gifted game. Unfortunately, you would not be able to get a refund for a game gifted or given to you. If someone gifted the game, they would need to try for the refund.

    Thanks,

    Brad
  3. NeoDan123 Win User

    Wrong region code

    If your friend bought the game as a gift through the Xbox Store he can request a refund.

    Seeing as the gifting of games etc is region locked you wont be able to play the game that was gifted if you are in a different region as the purchaser/gifter.
  4. XBF Brad A Win User

    Change email adress associated with a gift card

    Hello Sapin,

    Thanks for coming to the forums with your question. If you did get a 25 digit digital code, you can just gift him the code for the game. If the game was automatically redeemed on your account you will not be able to gift to him now. You would need to request
    a refund then gift it the proper way. Keep in mind if he is in a different region he will not be able to use the game.

    1. request a refund
    2. gifting games or currency
    Hope this helps.

    Thanks,

    Brad
  5. RandyHerman133 Win User

    Xbox ultimate membership

    You have to pay for the game or service before being able to gift it
  6. Mistress Sara Win User

    Gifted the wrong game

    Hi there,

    You would need to go through the refund request form to see if a refund can be issued. https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

    If the code hadn't been redeemed it would have been easier as there are restrictions on refunds for gifted games as noted in the

    FAQ
    .

    Keep in mind no one in the forums can assist with refunds and only a refund team member can assist. Support will not be able to assist.
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Not being able to refund a game gift.

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