Not being able to refund a game gift.

Hello Fellow gamer,

Thanks for reaching out to the forums. We see you have a question about a donated/gifted game. Unfortunately, you would not be able to get a refund for a game gifted or given to you. If someone gifted the game, they would need to try for the refund.

Thanks,

Brad

If your friend bought the game as a gift through the Xbox Store he can request a refund.

Seeing as the gifting of games etc is region locked you wont be able to play the game that was gifted if you are in a different region as the purchaser/gifter.

Hello Sapin,

Thanks for coming to the forums with your question. If you did get a 25 digit digital code, you can just gift him the code for the game. If the game was automatically redeemed on your account you will not be able to gift to him now. You would need to request
a refund then gift it the proper way. Keep in mind if he is in a different region he will not be able to use the game.

1. request a refund
2. gifting games or currency

Hope this helps.

Thanks,

Brad

You have to pay for the game or service before being able to gift it

Hi there,

You would need to go through the refund request form to see if a refund can be issued. https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions-refund

If the code hadn't been redeemed it would have been easier as there are restrictions on refunds for gifted games as noted in the

FAQ.

Keep in mind no one in the forums can assist with refunds and only a refund team member can assist. Support will not be able to assist.