not getting ULTIMATE access despite paying for it

Discus and support not getting ULTIMATE access despite paying for it in XBoX Accessibility to solve the problem; I bought xbox live ultimate for my boys using my account - they still dont have access on their accounts on the same xbox one.... no luck reaching... Discussion in 'XBoX Accessibility' started by HannahWoodward, Apr 26, 2020.

  1. not getting ULTIMATE access despite paying for it


    I bought xbox live ultimate for my boys using my account - they still dont have access on their accounts on the same xbox one.... no luck reaching anyone who can help.... I paid for three months which shows on my microsoft account as ending end of May 2020.

    Any help? Thanks

    :)
     
    HannahWoodward, Apr 26, 2020
    #1
  2. HannahWoodward Win User

    not getting ULTIMATE access despite paying for it

    thanks Ill try that - we've never had this issue before and purchases were done the same way

    They have access to GOLD LIVE which I didnt buy
  3. Smwutches Win User

    not getting ULTIMATE access despite paying for it

  4. HannahWoodward Win User

    not getting ULTIMATE access despite paying for it

    ok thanks so much I'll have a look - sounds right but we couldn't figure it out
  5. Smwutches Win User

    not getting ULTIMATE access despite paying for it

    Gold is included in Ultimate, so it is working as it should. Game Pass itself doesn't share, but the games downloaded from it do. So you would need to download the games from your account first and then they can access them.
  6. HannahWoodward Win User

    not getting ULTIMATE access despite paying for it

    so in future then, does each son have to purchase ultimate to have access to game pass?
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not getting ULTIMATE access despite paying for it

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