Not received reward

Discus and support Not received reward in XBoX Rewards to solve the problem; hi I recently redeemed a $10 VISA card using 500 gems on Xbox live rewards. However I did not receive an email to claim this reward. My gems are gone... Discussion in 'XBoX Rewards' started by SillyFawn106745, May 24, 2018.

  1. Not received reward


    hi I recently redeemed a $10 VISA card using 500 gems on Xbox live rewards. However I did not receive an email to claim this reward.

    My gems are gone and I have the proof of transaction on “my VIP perks and gems statement”

    :)
     
    SillyFawn106745, May 24, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Rewards not received

    For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.
     
    Smwutches, May 24, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Reward not received

    The credits should show as pending on the MyRewards section of the site. The ones that were redeemed in May would be scheduled to be deposited around the 15th. The ones redeemed in June would be scheduled to deposit at the end of the month.
     
    Smwutches, May 24, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not received reward

    Hello SillyFawn106745,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate. Once we know more, we will update this thread.
     
    XBLRewards8, May 25, 2018
    #4
  5. It’s been over 5 days is anything happening?
     
    SillyFawn106745, May 30, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello SillyFawn106745,

    Our other team identified two entirely different email addresses registered into the Vault. Please be sure to register with the email address you would like these prizes to go to. Our other team will reach out to you via private message with this code, since
    we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop down menu that appears.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Mister Beep Win User

    October game pass rewards

    Hey there,

    Could you clarify which rewards you are expecting to receive? Each participant of the Game Pass Goals would receive one reward for each month, so if you have already received a reward for October's Game Pass Goals, you would not receive an additional reward.

    We hope this helps!
  8. Daniel Breitschaft Win User

    Microsoft rewards

    Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.
  9. Mister Beep Win User

    Have yet to receive my Game Pass Ultimate/Epic rewards.

    Hey there,

    Just to clarify, have you received any rewards, or are you expecting two more rewards? The Game Pass Quest reward you receive are upgraded for each tier you complete, and you don't receive an additional reward for each tier. For example, if you complete
    each of the tiers, your reward is upgraded up to the Epic Mystery Gift.

    Hope this helps clarify, please let us know if there are any details we missed.
  10. Smwutches Win User

    Missing 2000 Bing Rewards Points

    Drakken - There was a Rewards offer to receive 2,000 rewards credits for joining Bing Rewards. So the OP had his information correct.
  11. XBLRewards8 Win User

    pre-ordered battlefield 1 weeks in advace. never got my credits

    Hello aceofspades4790,

    Since you are not a Rewards member, you did not receive any Credits. Only Rewards members are eligible for Rewards.
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Not received reward

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