Not receiving money after refund

Discus and support Not receiving money after refund in XBoX on Consoles to solve the problem; Had a refund but when i tried to buy a game i couldnt afford it but the balance changed when I check the payment and billing in the setting on the xbox... Discussion in 'XBoX on Consoles' started by PolarOregon889, Mar 15, 2019.

  1. Not receiving money after refund


    Had a refund but when i tried to buy a game i couldnt afford it but the balance changed when I check the payment and billing in the setting on the xbox one but the thing that pop up about how to pay for the stuff displayed the wrong amount when i tried
    to buy something on the Microsoft Store so it wouldn't let me buy it due to not having enough so is there anyway to fix this?

    :)
     
    PolarOregon889, Mar 15, 2019
    #1
  2. XBF Javier R Win User

    Not receiving money after refund

    Hello Polar,

    It does seem now that the account may need further review/investigation, and
    only support agent will be able to help with this. We on the forums don't have the tools to help with reviewing accounts.
    When you go to Contact Usto request a callback, follow these steps:



    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.



    I hope this information helps.
  3. PolarOregon889 Win User

    Not receiving money after refund

    Didnt work i checked the order history and the game status of the game i refunded said refunded while removing and adding account didnt work
  4. ngocphi Win User

    Not receiving money after refund

    Quick question are you trying to buy a deals with gold ? Or seeing a us priced item but in uk or canada for example

    If ms balance then the 72hours will have returned the balance immediately

    Remember if you dont set the website to your actual region it shows the us price first

    But when you make the purchase it does switch to your actual region
  5. ngocphi Win User

    Not receiving money after refund

    If the order status says refunded then it was refunded

    Now if it was on a payment method rather then ms gift card or balance thats different

    It takes upto 72 hours for ms to issue the refund bur it can take 30-60 days for your bank to recognize the refund

    This is depending on where you are in the world vs the us or if you are using paypal

    Paypal has built into their terms of service it take upto 90days

    This.30-60 days is due to when your bank handles international.bank transactions which is done in bulk not individual transactions as punch cards are done by the thousands not one card at a time

    Mainframe computer time is very very expensive
  6. XBF Javier R Win User

    Not receiving money after refund

    Hello Polar,

    We understand that you're attempting to complete a purchase for a game using your Microsoft account, but you don't have enough to complete the purchase.

    The original purchase that you had refunded would place the money from that purchase into the original payment instrument used to complete it, so in other words, if you used a debit card, the money would return to that same debit card.

    We suggest confirming the amount and verification of the refund within the
    order history
    first.

    If it is clearly there, we then recommend removing and then adding the profile onto the Xbox
    One console.

    Try this and let us know how this goes.

    Best wishes!
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Not receiving money after refund

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