Not receiving my gems rewards

Discus and support Not receiving my gems rewards in XBoX Rewards to solve the problem; I recently redeemed 500 gems for a 10,000 credit voucher thing and I put in the right email and I didn't receive my rewards yet. These images are proof... Discussion in 'XBoX Rewards' started by A Ninja Creeper, May 25, 2018.

  1. Not receiving my gems rewards


    I recently redeemed 500 gems for a 10,000 credit voucher thing and I put in the right email and I didn't receive my rewards yet. These images are proof that I haven't received it yet. Thank you!

    Not receiving my gems rewards [​IMG]

    Not receiving my gems rewards [​IMG]

    Not receiving my gems rewards [​IMG]

    Not receiving my gems rewards [​IMG]

    :)
     
    A Ninja Creeper, May 25, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    VIP Gems not receiving reward

    Hello HyPe Hazardz,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, May 25, 2018
    #2
  3. HyPe Hazardz
    HyPe Hazardz Guest
    VIP Gems not receiving reward

    so I redeemed my gems for a gift card for xbox and put my email in and it's been I say about 5-6 days and haven't received an email for the code
     
    HyPe Hazardz, May 25, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Not receiving my gems rewards

    Credits are not emailed to you. They should show as pending on the Rewards site about 96 hours after you redeemed them and then they will be deposited into your account by June 15.
     
    Smwutches, May 25, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Not receiving my gems rewards

    Credits are not emailed to you. They should show as pending on the Rewards site about 96 hours after you redeemed them and then they will be deposited into your account by June 15.
  7. XBLRewards8 Win User

    Not receiving my gems rewards

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  8. Smwutches Win User

    Challenges for Gems

    For help with the Xbox Rewards Program, You'll need to post in the Xbox Rewards Questions support forum.

    Keep in mind that gems just started on October 1, so It's actually still too early to receive the gems for Golden child.
  9. Smwutches Win User

    Gems reward not received

    For help with the rewards program, you will need to post in the Xbox Rewards Questions support forum.
  10. Smwutches Win User

    Gem Reward not Received

    You'll need to post in the support section of this forum in order for support to check into it for you.
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Not receiving my gems rewards

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