Not receiving sms verification code

Discus and support Not receiving sms verification code in XBoX Sales and Promo to solve the problem; I have been attempting to buy xbox live via the mobile phone payment option, i am supposed to receive a verification code via sms i did not receive... Discussion in 'XBoX Sales and Promo' started by LoushiHD, Feb 20, 2019.

  1. LoushiHD
    LoushiHD Guest

    Not receiving sms verification code


    I have been attempting to buy xbox live via the mobile phone payment option, i am supposed to receive a verification code via sms i did not receive anything at all please help.

    :)
     
    LoushiHD, Feb 20, 2019
    #1
  2. DrifterX22 Win User

    Not receiving sms verification code

    Log into your account and verify the contact information to make sure the code is going to the correct number.
  3. XBF Amber M Win User

    Not receiving sms verification code

    Hi there LoushiHD,

    Thanks for updating us with your replies. Its possible that the mobile phone payment option may not be available or limited in nature via your mobile phone carrier, or in your region. You may wish to contact them to be sure. Otherwise you should be able
    to
    manage your payment options online
    with ease. If you continue to experience difficulty, you may also wish to request a call back from Xbox Support for more direct assistance as we here on the forums do not have the tools available to do so.

    When you go to Contact Usto request a callback, follow these steps:

    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.

    I hope this information helps.
  4. LoushiHD Win User

    Not receiving sms verification code

    What i am trying to purchase is xbox live membership, one of the payment options is mobile phone payment, i am suposed to receive a confirmation code via sms to my number so that i can confirm it is realy me trying to buy it, they tell me that the message
    has been sent however i never received anything.
  5. choppyseize Win User

    Not receiving sms verification code

    Are you using a VOIP app by chance ?
  6. baltyofgod Win User

    Not receiving sms verification code

    The problem can be caused by the fact that if you do not have a connection do not download the digital copy. The game you have it physical or digital?
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Not receiving sms verification code

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