Not receiving Xbox live rewards points.

Discus and support Not receiving Xbox live rewards points. in XBoX Rewards to solve the problem; How do I update my account so that I can receive my reward points. The green is bar full and has been for a while. All my credentials seem right but it... Discussion in 'XBoX Rewards' started by LazyCritic, Oct 16, 2016.

  1. LazyCritic
    LazyCritic Guest

    Not receiving Xbox live rewards points.


    How do I update my account so that I can receive my reward points. The green is bar full and has been for a while. All my credentials seem right but it still says I need to update my account. Can somebody help me please?

    :)
     
    LazyCritic, Oct 16, 2016
    #1
  2. RubbixCube
    RubbixCube Guest
    Earning Microsoft Points for Gold renewal

    The points will be automatically deposited into your account. They should show up within 72 hours. I'm not sure when it comes to receiving Microsoft Points via Xbox Live Rewards.
     
    RubbixCube, Oct 16, 2016
    #2
  3. d3ath 1oMinG
    d3ath 1oMinG Guest
    Haven't Received 12-Month subscription Bonus on XBox Rewards.

    I've been hearing problems with the Xbox Live Rewards and I recently noticed that I had not received points for renewing for the year.

    I had renewed my XBox Live Gold Membership back in March, 2013. I have reviewed my points received and noticed I did get 10 Reward Points. However as stated on XBox Live Rewards website, 10 Reward Points is equivalent to a 1-Month Renewal. 200 Reward Points
    would have been the proper amount for my 12-Month Renewal.

    I was wondering why its not giving me the Rewards promised and if I was ever going to be receiving these points.

    Thank you,
     
    d3ath 1oMinG, Oct 16, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Not receiving Xbox live rewards points.

    Hello inkpot blue,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. We have escalated this issue to another team to resolve, but have not yet received an approximate solution date. We apologize for the inconvenience,
    and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Oct 17, 2016
    #4
  5. Daniel Breitschaft Win User

    Microsoft rewards

    Which Microsoft Rewards are you referring to? I live in Brazil and I am able to exchange the points received for the XBOX rewards I earn on Quests made in games, but I never received a physical reward.
  6. Oraclea Win User

    Help , Xbox live support

    Hi, note that unfortunately, you would have had to sign up for the rewards program in order to have received the rewards points at the time, and cannot receive them retroactively.

    Additionally, Xbox Live Rewards has now merged into Microsoft Rewards. I'd definitely recommend checking it out- you can earn points for specific tasks and use those points to get prizes like gift certificates and Xbox Live Gold
    memberships. For more information: https://rewards.microsoft.com/
  7. Roger C Win User

    Points for 6 months signup!

    Hi calumboo! Have you tried checking the Xbox Live Rewards page? You'll be able to check the status of points awarded and points pending? Try checking there to see if you ever received your points, or not. Here is the link:

    www.xbox.com/.../rewards
  8. whiteandshiny Win User

    Xbox reward points

  9. Civiks-005F7F47-E8B4 Win User

    I can't buy a 12 month over the computer...

    Hello there!

    If you are reffering to receiving the 200 points for renewing your Gold Membership for 12 more months through
    Xbox LIVE Rewards, then you can buy it from the Xbox or the Computer. Either way, you will receive your 200 points on the next rewards cycle. :)

    -Civiks
Thema:

Not receiving Xbox live rewards points.

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