Once upon a Deadpool

Discus and support Once upon a Deadpool in XBoX Sales and Promo to solve the problem; Hi, I bought this on Xbox not realizing it was just a repacked Deadpool 2, which I already own. I find the trailer and the description to have been... Discussion in 'XBoX Sales and Promo' started by Serpilian77, Mar 4, 2019.

  1. Serpilian77
    Serpilian77 Guest

    Once upon a Deadpool


    Hi, I bought this on Xbox not realizing it was just a repacked Deadpool 2, which I already own. I find the trailer and the description to have been extremely misleading but I cannot find a way to ask about getting a refund for this film. I am very disappointed
    with Microsoft about this.

    --Tom

    :)
     
    Serpilian77, Mar 4, 2019
    #1
  2. choppyseize Win User

    Once upon a Deadpool

    Also. It's not Microsoft that mislead you. The film was promoted by the people that made it. A quick google search shows that it's just an enhanced version.
  3. Spazpol Win User

    Once upon a Deadpool

    Hi, I bought this on Xbox not realizing it was just a repacked Deadpool 2, which I already own. I find the trailer and the description to have been extremely misleading but I cannot find a way to ask about getting a refund for this film. I am very disappointed
    with Microsoft about this.

    --Tom
    As some other mentioned there is the path to request a refund.

    However a greater disappointment was Fox releasing a "PG-13" version of Deadpool 2 by cutting some scenes and language, and in turn adding clips of Fred Savage paying homage to the princess bride and re-releasing it in addition to theaters but also on blu-ray
    while Deadpool 2 was just released to video.

    Microsoft had nothing to do with this, this was all on Fox.
  4. DapperCrane Win User

    Once upon a Deadpool

    I am not sure Xbox would do a refund for a movie especially if it had been watched. Maybe revert the charge to a rental?

    I'm pretty sure it was advertised as a PG rated version of Deadpool not as an entirely different movie.
  5. BeastBadshah Win User

    Once upon a Deadpool

    How to request a refund

    1. Sign in to the
      Xbox Refund Request Solution
      with your Microsoft account. Be sure to sign in from the account used to make the purchase. If you have multiple accounts, you can

      check the purchase history
      on each to find the charge and order number.

      Note If you don't know your Microsoft account email address or password, use the

      Lost Account Solution
      or the
      Lost Password Solution
      .
    2. You will be prompted to verify that you are signed in to the correct account and have the order number(s) for this purchase.
    3. Select the reason you are requesting the refund, then answer any additional questions that follow.
    4. If your purchase is eligible for a refund, you will either be directed to the appropriate self-serve resource, or provided with a link to the correct version of the refund request form to fill out.

    How to complete the refund request form

    1. Enter the name of the product for which you’d like a refund.
    2. Your name and the email address associated with your account will be auto-filled after you sign in. If you have a preferred contact email address, it can be updated on the form.

      Note This will not change the email address you use for sign-in.
    3. From the dropdown menu, select the reason for refund (Accidental purchase, Doesn’t work as expected, I didn’t make the purchase, Billing error).
    4. Provide additional information as required:
      • Accidental purchase: Select the appropriate description from the dropdown.
      • Doesn’t work as expected: Describe the issue and include any error codes you received, plus any troubleshooting steps you tried.
      • I didn’t make the purchase: Select who made the purchase from the dropdown menu. This will help us provide steps to protect your account from unauthorized purchases.
      • Billing error: Select the best description of the error from the dropdown.
    5. Provide the date of purchase and order number. If you have multiple requests on this account, list all order numbers and dates separated by a comma. To find the order number, you can

      check the purchase history
      .
    6. If there is additional information you would like to provide, use the open text box.

    After you submit your refund request

    You’ll receive a confirmation email and should get a response from the support team within 72 hours.

    • To cancel your refund request: Reply to the confirmation email requesting cancellation.
    • If you don’t hear back from the support team within 72 hours: Reply to the confirmation email requesting an update on the status of your request.
    • To track the status of your refund request: Check your
      Order history
      .
    Note Due to high support activity,
    refund
    response times can be more than 72 hours. Thanks for your patience.
  6. Smwutches Win User

    Once upon a Deadpool

Thema:

Once upon a Deadpool

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