One account isn't connected to the internet but other is

Discus and support One account isn't connected to the internet but other is in XBoX on Consoles to solve the problem; There are two accounts on my xbox one. One profile has gold, is set as the Home Xbox, and is having no issues connecting to the internet. The other... Discussion in 'XBoX on Consoles' started by BeccaHall1, Sep 12, 2019 at 11:42 AM.

  1. BeccaHall1
    BeccaHall1 Guest

    One account isn't connected to the internet but other is


    There are two accounts on my xbox one. One profile has gold, is set as the Home Xbox, and is having no issues connecting to the internet. The other account, however, won't even load the store and I can't even view the profile. Both account are signed in
    (I also tried only being signed in on the non-gold account), and when I run the network tests on the non-gold account, it says the xbox is connected to the internet and there are no issues.

    I don't want to delete the account and re-add it if I don't have to, because I fear I will lose data from a game that was played offline.

    :)
     
Thema:

One account isn't connected to the internet but other is

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