One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta

Discus and support One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta in XBoX on Consoles to solve the problem; Hello, I already opened a support request on the Sea of Thieves website with this issue. They directed me to the Microsoft Support for Sea of Thieves.... Discussion in 'XBoX on Consoles' started by JustPazuzu, Jan 25, 2018.

  1. JustPazuzu
    JustPazuzu Guest

    One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta


    Hello,

    I already opened a support request on the Sea of Thieves website with this issue. They directed me to the Microsoft Support for Sea of Thieves. When I opened a support post in the Sea of Thieves category, I was asked to get help on the Sea of Thieves website.
    So I want to break that vicious cycle and decided to post my issue here in the Account Support area.

    Game: Sea of Thieves

    Platform: PC (NOT xbox)

    So here's my silly "little" problem:

    When I registered for Sea of Thieves, I created an xbox.com account and received a gamertag. On a later date I had to merge my Xbox and my old Skype account, because they both used the same eMail address.

    Here's the thing:

    When I created my Xbox account, I chose the gamertag RealPazuzu. But when I had to merge my accounts, a new gamertag has been assigned to my account and I set it to , because the gamertag RealPazuzu was already in use (by the same account with
    the same eMail address, d'uh).

    I receive eMails for both gamertags to the same eMail address. So I recently received a verification that my Gamertag RealPazuzu is considered "Sea of Thieves Founder" by now and welcome to join the Closed Beta. And another eMail that asks me to preorder
    the game if I want to join the Closed Beta with my Gamertag .

    If I log into Xbox, Microsoft Store or Xbox Insider-Hub with the associated eMail address, I can only access the gamertag "". That means I got no chance to login with the other gamertag, because it uses the same eMail address.

    This is very frustrating, because I'm very much looking forward to the game and would have loved to give it a shot.

    Is there any chance to fix this account/database twist?

    Thanks guys, any kind of help would be very much appreciated!

    One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta [​IMG]

    One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta [​IMG]

    :)
     
    JustPazuzu, Jan 25, 2018
    #1
  2. Missing Pre order email

    I pre ordered the sea of thieves black dog closed beta, and do not have the email with the code for the closed beta.
     
    JDWolfe-[xboxvenue], Jan 25, 2018
    #2
  3. HYDRO1313
    HYDRO1313 Guest
    Too Early

    Sea of Thieves Closed Beta wont start. Error: Too Early.
     
    HYDRO1313, Jan 25, 2018
    #3
  4. One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta

    The only thing i can reccomend is to get in contact with xbox support by going to support.xbox.com/contact-us and give them both gamertags and if they can verify the ownership of the account then they can tell you exactly what the email associated for signing
    into the accounts with is.

    there is no way that 2 gamertags can be associated with one email address for signing in purposes.

    they can be connected in regards as billing and correspondence but not for signing in purposes.
     
    steeledwand7664, Jan 25, 2018
    #4
Thema:

One Account, two Gamertags? Causing an issue with Sea of Thieves Closed Beta

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