One Chat Headset Problem?

Discus and support One Chat Headset Problem? in XBoX on Consoles to solve the problem; I'm having a problem with my One Chat Headset. I'm now on my second one after I exchanged the first at Best Buy, but am running in to the same... Discussion in 'XBoX on Consoles' started by SinatrasBush, Jun 11, 2014.

  1. SinatrasBush
    SinatrasBush Guest

    One Chat Headset Problem?


    I'm having a problem with my One Chat Headset. I'm now on my second one after I exchanged the first at Best Buy, but am running in to the same problem, so must be something I'm doing/not doing correctly. The headset works fine and dandy for the first week
    or so on Live, and then randomly can no longer registers my voice nor can pickup audio from other players. If I plug the headset in I can still hear the volume beep when I turn it up to the maximum level, and the orange light still turns on when I mute it,
    but I can hear any other audio/it doesn't pick up my voice. Any ideas on how to fix this hopefully simple problem? Thanks!

    :)
     
    SinatrasBush, Jun 11, 2014
    #1
  2. stellamandude, Jun 11, 2014
    #2
  3. aytch aytch
    aytch aytch Guest
    Chat headset transformed into malfunctioning Stereo Headset!!!!

    Hi,

    It seems that my controller (chat headset) was updated with stereo headset firmware and I am only using a chat headset...

    This has resulted in game audio coming through my chat headset and I am unable to chat unless I hold the mute button down!

    XBox one online support chat is also offline - Using my PC now.
     
    aytch aytch, Jun 11, 2014
    #3
  4. maxen
    maxen Guest

    One Chat Headset Problem?

    When this happens, can you back up to the Home screen and select your profile's display picture (using your control) and hit "Choose this person." This seems to often rectify this error.

    Let us know how you get on.
     
    maxen, Jun 12, 2014
    #4
  5. niwshki Win User

    We cant find a microphone for these people.

    What do you use for chatting: Xbox One Chat Headset, Stereo Headset, or a 3rd party headset?
  6. EnenDaveyBoy Win User

    My afterglow lvl 1 headset can't hear game sounds

    Sorry my post thats says

    "From my knowledge all on ear piece headsets are chat only on consoles, and it is called a chat headset:"

    Is supposed to say

    From my knowledge all one ear piece headsets are chat only on consoles, and it is called a chat headset:

    DUH!!!! (missed an e)
  7. XBF Leo G Win User

    Headset

    Hello Puttejo,

    Thank you for bringing this issue to our attention. We need a few more details to ensure we provide the correct solution. Are you using a chat headset, stereo headset or third party headset? Are you able to hear other players while using the headset? Are
    you using Xbox Live party chat or the Fortnite in-game chat? If the headset is a chat headset, we recommend utilizing the article entitled

    Xbox One Chat Headset troubleshooting
    in order to resolve the issue. Be sure to let us know the results!
  8. Norrissa Win User

    Voice through TV

    The chat headset (one ear piece) allows for game chat only but the stereo headset (two ear pieces) allow for both game sound and game chat.
  9. PhillipStone24 Win User

    Need a quick opinion on an Xbox One headset

    The only headset that I have to xbox one is the one that came with xbox one xbox one chat headset
Thema:

One Chat Headset Problem?

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